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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified a rise in 4XX errors when customers are accessing our referrals GET API and are investigating
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Email delivery issues
Source not attested
Last archived state: resolved
View archived record details
Outbound Emails
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified issues with some emails being delivered from the platform
Performance issues on Coalitions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing elevated latency and degraded performance for Coalitions. Users may experience slow response times or timeouts. Our engineering team is currently investigating the issue and its scope.
July 2026
Partial Outage Due to Third-Party Provider
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Unauthenticated users on public facing sites are experiencing intermittent access. We have identified this to be due to a third party vendor. The vendor has confirmed they are experiencing an outage and have implemented a fix. We will provide updates as we receive them.
Degraded Form Processing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Forms submission has been restored, we are continuing to monitor closely
investigating
We are currently investigating a potential issue with forms submission. Users may be experiencing timeouts or errors when submitting forms.
June 2026
SMS Delivery Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The root issue has been identified and is resolved. Expect delays in SMS delivery from program sharing.
investigating
Investigating SMS delivery issues in program workflows.
Performance issues for coalition users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing improvement on the performance issues and are continuing to monitor the situation.
monitoring
We are continuing to observe performance issues and are implementing a fix.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are observing degraded performance for coalition users. Users may experience slow response times or timeouts. Our engineering team has identified the problem and is working on a solution.
April 2026
Impaired functionality for program claiming and suggestions
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue affecting some user's ability to claim currently unclaimed programs or suggest changes to existing programs through the application. Other program work and administration is not affected.
Impaired functionality for program claiming and suggestions
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue affecting some user's ability to claim currently unclaimed programs or suggest changes to existing programs through the application. Other program work and administration is not affected.
Native+ synchronization issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue seen with our Native+ integrations to Epic EHRs; some customers may experience delays or other issues synchronizing referral information
March 2026
Connectivity Issues Affecting findhelp.org
Source not attested
Last archived state: resolved
View archived record details
monitoring
Connectivity has been restored; we are continuing to monitor this issue
investigating
We are investigating a potential network issue that may be affecting connectivity to the site. Users may be unable to access the service or may experience high latency. We are working to identify the source of the problem and will provide an update as soon as we have more information.
