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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are seeing performance improved at this time across all US Central websites, and we are continuing to monitor.
investigating
We are currently investigating issues with a subset of Composer websites in the US Central. We are working to analyze and mitigate this problem. More updates to follow shortly.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Connect: SMS Sending Issue
minorSource not attested
Last archived state: resolved
View archived record details
Connect
monitoring
Our upstream SMS partner is no longer observing any further issues, but they continue to monitor their services closely. Outgoing SMS delivery is returning to normal, and our team will continue monitoring delivery rates to ensure stability.
investigating
We are currently investigating an issue affecting SMS delivery due to a service disruption with an upstream infrastructure partner.
Impact: Messages may remain in your outbox with a "sending" status for longer than usual, or they may fail to deliver entirely.
We are actively working with our partner to restore full service.
investigating
We are currently investigating an issue that is causing SMS messages to stall in the outbox. Our engineering team is actively investigating this matter to identify the root cause. Further updates will be provided as soon as more information becomes available.
Degraded Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
Composer US EastComposer US CentralComposer US West
monitoring
We are observing improved performance and will continue to closely monitor.
investigating
Our team is investigating reports of performance/availability problems on your website. We will provide additional information as soon as possible.
Dashboard and Searches Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified. We're working through reindexing all EMS sites gradually.
investigating
We're investigating an issue that is causing incorrect dashboard numbers and searches to not populate correctly.
Issues with Composer sites
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're seeing sites stabilize and are continuing to monitor the situation.
investigating
We're currently investigating an issue with Composer sites. We'll provide more updates here as they become available.
July 2026
Finalsite Enrollment: Microsoft Login Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
identified
Parents and admins that sign into FS Enrollment using Microsoft (Azure) Login are currently not able to access the application and will see a red error message upon attempting to log in.
We have identified the cause of the issue and are working to quickly remediate this. Thank you for your patience & understanding.
investigating
We are currently investigating this issue.
June 2026
Connect System Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and our team is monitoring the results to ensure all functionality is working as expected.
identified
Access to the application has been restored, but we are continuing to address residual issues involving UI performance, Email, and SMS sending. We are actively working to restore full functionality and will provide further updates here as soon as we have them.
identified
We've identified the issue and are working to restore service.
investigating
Our engineering team is continuing to actively investigate the root cause of the 504 Gateway Timeout errors preventing access to the platform. We are treating this issue with the highest priority and are working diligently to resolve it as quickly as possible.
We will provide regular progress updates on this page as the investigation continues.
If you have an urgent message that cannot wait until the system is fully restored, we have an alternative platform available to send it on your beha...
investigating
We are currently experiencing a 504 Gateway Timeout error, which is preventing some users from accessing the site. Our engineering team is actively investigating the root cause. We sincerely apologize for the disruption and will provide another update as soon as we have more information.
May 2026
Issue Adding or Changing Images in Messages
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide another update as soon as we have more information.
Support: Phone Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
identified
We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible.
Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
investigating
Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible.
Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
Composer Performance Issues: US Central
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Performance has stabilized in the US Central region, and our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
investigating
We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
Composer Performance Issues: US Central
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are no longer seeing issues in the US Central region. Our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
investigating
We are currently investigating issues with Composer performance the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
