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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Email sending and delivery acceptance remain stable and have returned to historical norms, with no additional reports of new issues. Some recipients may still encounter spam filtering for Microsoft Exchange users, but that is continuing to return to normal. We are working with SendGrid to address any known issues with specific email domains and will continue to do so with any additional reports.
monitoring
We continue to see positive results from the improvements implemented with SendGrid, with reported email delivery issues decreasing significantly. Email sending and delivery acceptance remain stable, and the vast majority of messages are reaching their intended destinations successfully. Some recipients may still encounter spam filtering by certain email providers as delivery metrics continue to improve. We are actively working on additional enhancements to accelerate this process and will share further updates as they become available.
identified
We continue to work with SendGrid on email delivery improvements and have seen a decrease in reported issues. Emails are successfully leaving FieldEdge and being accepted by SendGrid, though some recipients may still experience delays or filtering by third-party security providers. We are implementing additional improvements and will provide updates as more information becomes available.
identified
We have identified the main root cause impacting outbound email delivery and are actively working with our email delivery provider, SendGrid, to implement corrective measures. As mitigation efforts have progressed, we have observed a decrease in reported delivery issues. Our investigation confirms that emails are successfully leaving the FieldEdge platform and being accepted by SendGrid. However, some messages continue to experience delays or blocking by certain third-party email security providers. We remain engaged with our delivery partners and vendors to fully resolve the issue and restore normal delivery performance for all recipients. We will continue to provide updates as additional information becomes available.
investigating
We are aware of an issue impacting the delivery of some outbound emails. Initial investigation indicates that messages are successfully leaving the FieldEdge platform and our email provider (Sendgrid) but may be blocked or delayed by third-party email security providers for certain recipients. We are actively engaged with our delivery partners and vendors to resolve the issue as quickly as possible. We will share additional updates as they become available.
Legacy Incident Archive
2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Microsoft West Outage Impacting FieldEdge Services
majorSource not attested
Last archived state: resolved
View archived record details
investigating
FieldEdge is investigating service disruptions that are tied to an Microsoft Azure West Region network issue. Several FieldEdge integrations and services are intermittently impacted by this Microsoft issue. Services that could be impacted include:
- Trane Leads
- Twilio (phone and messaging)
- Online Booking
- Leads Panel loading
- Proposal Pro Integration
- Docusign
- PDF Generation
We will continue to investigate the disruption and navigate these Microsoft impacts.
April 2026
Isolated Performance Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
FieldEdge has continued to implement additional changes to address the slowness experienced by some members. We are seeing ongoing improvements, and performance is becoming more consistent. We will continue to monitor throughout the day.
If you are still experiencing delays or performance issues, please reach out to Technical Support so we can investigate further.
monitoring
FieldEdge has implemented a change aimed at improving the slowness experienced by some members. Early indications are positive, and performance should now be more consistent. We will continue monitoring throughout the day.
If you continue to notice any delays or performance issues, please reach out to Technical Support so we can investigate further.
identified
We are aware that several members are still experiencing loading and performance issues after our release last night. This issue is not widespread and is isolated to specific members. We are working on a resolution to resolve performance for impacted members. Please reach out to support if you are experiencing performance degradation.
identified
We have identified the underlying issue and are resolving on individual databases. We will be releasing a fix this evening that will be applied holistically.
investigating
We are aware and investigating reported isolated database performance degradation. This is manifesting in longer load times for lists, customers, and the dashboard for certain customers. Please reach out to support if you are experiencing performance degradation. We will post updates as we have them.
