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98.8%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
31
0
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are experiencing issues with our SMS service. Our team is actively working on resolving the issue. Until then, SMS deliveries will continue to fail.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Submissions Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing an unusually high volume of deliveries, which is resulting in longer processing times than normal. As a result, some submissions may take additional time to appear as received or fully processed in your account.
Our team is actively working to process all deliveries as quickly and safely as possible, and we will restore normal processing times once volumes return to expected levels. Thank you for your patience.
April 2026
SMS Delivery Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue causing unsuccessful SMS delivery in Device Magic.
Our team has identified the problem and is actively working on a fix. Other Device Magic services remain operational at this time.
We appreciate your patience and understanding while we work to resolve this, and we will provide another update as soon as SMS functionality has been fully restored.
Support Email Temporarily Unavailable - Chat Support Still Available
Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Our Support email at support@devicemagic.com is currently experiencing issues and we’re unable to receive new emails right now.
Live chat support remains fully available. To reach our team, please log into the Device Magic Management Console and click the chat icon in the bottom-right corner of your screen to start a conversation with Support.
We’re actively working to resolve the email issue and will post an update once it’s been fixed.
Thank you for your patience - and please use ...
