Looking for an update now? Check the current status, or follow Descript for future changes.
89.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
40 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Help Center temporarily down
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again.
investigating
We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete.
Audition + AAF Timeline export unavailable
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Audition + AAF Timeline export is currently down. We will update as soon as functionality is restored.
Rooms Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
investigating
We have detected a problem and are investigating the underlying issue.
July 2026
Issue with uploads to media library
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the underlying issue and are working to restore functionality.
investigating
We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.
Video Regenerate failing for some users
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
investigating
We have detected a problem and are investigating the underlying issue.
investigating
We have detected an issue with Video Regenerate and are working to restore functionality. We will update here as soon as we have more information.
Video files appear frozen or low FPS after import
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
identified
We have identified the underlying issue and are working to restore functionality.
investigating
We have detected a problem and are investigating the underlying issue.
As a workaround, many users have found success by using Replace File([https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file](https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file "https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file")) to re-upload the file.
SquadCast recordings intermittently failing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
investigating
We have detected a problem and are investigating the underlying issue.
Issues with Media Playback
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
investigating
The team has detected an issue with playback (freezing, stuttering, poor performance, artifacts, and related symptoms). We are currently investigating.
Playback Failures
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are aware of an issue in Descript that caused playback failures from around 6:15am Eastern. At this time, functionality is fully restored and we are monitoring to ensure the system continues to be operational.
Unplanned Underlord Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
investigating
We have detected a problem with Underlord. At this time, API requests to Underlord agent may fail, and prompts sent to the Underlord agent in-app may fail with an error. We're working on finding the root cause and implementing a solution as soon as possible.
