Crisp Outage History
Daily status observations, past incidents, and reported issue history for Crisp.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 100% | 25 | 0 |
| July 2026 | 71% | 31 | 9 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 80% | 5 | 1 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Walmart Charter - Continued Data Overstatement & Inflation
Started:
monitoring
Data in Reporting Studio (CRS) & and in AI Agents has finished reprocessing. We expect Crisp Retail Analytics (CRA) to complete the reprocessing overnight. Again, we apologize for the inconvenience.
identified
We are in the process of refreshing all data across systems for Walmart Scintilla which include Crisp Reporting Studio (CRS), Crisp Retail Analytics (CRA) and AI Agents. This data inflation was caused by a change introduced to our data model Monday afternoon and therefore, once the data is reprocessed the issue should not recur.
When this process completes and we have validated data we will send an additional update. We do not recommend utilizing reports from the impacted systems until this...
investigating
We are continuing to investigate issues around inflation in the Walmart Charter data across our systems. We will keep you updated on our progress to refresh and restate the data correctly. We apologize for the inconvenience.
Walmart Charter - Scintilla data is overstated due to data modeling issue
Started:
monitoring
We are currently in the process of reprocessing all impacted data which we expect to complete within the next 2 hours. We will monitor and confirm that all data has been corrected before resolving this issue.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue that is causing some Walmart Scintilla data to be overstated into CRA and CRS after a change to the data model was made yesterday. We are completing a full triage of the issue and will keep you updated with our steps to resolution.
Meijer Data Ingestion Delay
Started:
investigating
Our team continues to investigate and work toward a resolution for the Meijer data ingestion delay.
investigating
We’re currently investigating a delay affecting Meijer data ingestion. Our team is actively working to restore normal processing, and we’ll provide another update as more information becomes available.
June 2026
Scintilla Data Pipeline Delay
Started:
monitoring
The bulk of the data has been processed and delivered. We are still seeing a small number of remaining datasets processing, which we expect to complete over the next couple of hours.
monitoring
We have implemented a fix and expect all data to be fully caught up by 2:00 PM CST today. We will continue to monitor progress and provide updates if anything changes.
identified
The issue has been identified and a fix is being implemented.
investigating
Scintilla data pipelines are currently experiencing delays. Our team is actively investigating and working to restore normal processing as quickly as possible.
We will provide our next update by 9:00 AM CST, or sooner if there is a significant change.
May 2026
Rema Connect - Yesterdays' data delayed
Started:
identified
Because of a processing delay, data for yesterday(2026-05-28) is not yet available in Rema Connect. We expect this to be resolved within the next couple of hours.
Scintilla Category Advisor Data is Delayed
Started:
investigating
Category Advisor data from the Scintilla APIs is arriving later than usual, which is causing delays to downstream processing and reporting. Up-to-date data is currently not available.
Our systems will detect and process the data as it becomes available, and we will continue to keep you updated.
April 2026
Walmart Basic Portal Reporting "overinflated data for POS Quantity & POS Sales"
Started:
identified
This issue serves as a cross post from the Walmart Retail Link portal regarding data for Walmart Basic clients only. They are receiving and investigating reports of overinflated data for POS Quantity & POS Sales and are working through. We are tracking the issue and will determine next steps on our end once this investigation and resolution from Walmart is established.
Walmart Basis portal not returning data for weekly and daily data reports
Started:
investigating
The Walmart Basic portal is experiencing an issue that is not allowing our team to pull the weekly reports for the most recent weeks data, weekly restates or Daily Sales and Inventory reports. We are continuing to monitor for when data becomes available and report functionality is restored. We will update you when we begin processing. At this point, we expect weekly and daily data will be delayed.
This issue is only for Customers on Walmart Scintilla Basic.
Walmart Scintilla Basic LY Value Inflation in CRS
Started:
identified
We've identified an issue affecting last year (LY) sales data in the Scintilla Basic weekly sales reporting for Walmart Weeks 202501 through 202509. LY sales metrics (dollars and units) are appearing at approximately 2x expected values in CRS Ad Hoc reports for YOY sales comparisons. Our engineering team has identified the cause and is working to resolve the issue. This issue is not affecting our Charter clients.