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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Service broker outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
All services on Cloud.gov that manage AWS resources should now be operational. If you are still experiencing issues, please contact us at support@cloud.gov.
identified
The Cloud.gov team has identified the cause of the outage as inadvertent access key rotation for Cloud.gov applications that manage AWS resources, such as service brokers for RDS databases.
The AWS access keys themselves that customers use to access their resources (e.g. RDS databases, S3 buckets) **are unaffected and are still working**.
The Cloud.gov team is actively working to restore functionality for services that manage AWS resources.
investigating
Service brokers that Cloud.gov customers use to manage AWS resources (e.g. RDS, S3, etc) are currently experiencing an outage. The Cloud.gov team is investigating and will provide further updates as we know more.
May 2026
Intermittent issue accessing logs.fr.cloud.gov
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been implemented and Cloud.gov support is monitoring the system at this time. Customers should be able to access the front end of logs.fr.cloud.gov again.
identified
Some customers trying to access logs.fr.cloud.gov might get HTTP 404 errors. Cloud.gov support staff have identified the issue and are working on deploying a resolution. Customers are asked to keep re-trying the website to gain access while the fix is being implemented.
PLEASE NOTE - this issue only involves customer access to the logs front end. Logs and metrics are still flowing from the platform and apps into the logs system and are not affected. Log alerting is also not affected at th...
April 2026
Cloud.gov Email Ticket Service Outage
Source not attested
Last archived state: resolved
View archived record details
identified
Zendesk, the support ticket system used by Cloud.gov, is currently experiencing email relay issues and not generating tickets when emails are sent to support@cloud.gov.
The Cloud.gov support staff are receiving the emails and can respond directly to customers while Zendesk fixes their relay issues.
Zendesk status: https://status.zendesk.com/
