Looking for an update now? Check the current status, or follow Close for future changes.
98.2%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue was identified and reverted. We continue to monitor the application to ensure everything is back to normal.
investigating
We are currently investigating issues with parts of the Close application not loading.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Database Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the problem, adjusted our scaling strategy, and are seeing healthy recovery of all systems.
investigating
We are continuing to investigate the issue.
investigating
We are again investigating an elevated number of database failures.
Database Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have remediated the issue with our production database. Users should be able to use the Close app normally. Close Engineering is monitoring system performance to confirm resolution.
identified
We have identified an issue impacting our production database. Close Engineering is taking action to restore functionality. Users should notice improved performance over the next several minutes.
investigating
We are currently investigating an elevated number of database failures.
June 2026
Background Task Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the root cause and deployed a remediation. Background task processing performance is improving. Some customers may still see delayed processing of background tasks. Close Engineering is monitoring for improved performance.
investigating
We have become aware of degraded processing of background tasks in the Close system. We are currently investigating the issue.
Change indexing delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. Updates to Close made via the web app and API may take longer than normal to appear in search results.
identified
We have implemented a remediation for the delayed search indexing and are monitoring for improvement. Updates to Close made via the web app and API may take longer than normal to appear in search results.
investigating
We are continuing to investigate the issue. Updates to Close made via the web app and API may take longer than normal to appear in search results.
investigating
We are continuing to investigate the issue. Updates to Close made via the web app and API may take longer than normal to appear in search results.
investigating
We are continuing to investigate the issue.
investigating
Changes done to CRM data are reflected in search with a delay.
May 2026
Partial outage - connection issues and application errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some users are experiencing connection issues and application errors. Our engineers are currently investigating issues loading the Close application, making & receiving calls, and responding to Close API requests.
April 2026
Search Functionality Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've deployed a fix, we're continuing to see improvements in overall system performance, we expect recovery slowly over the next several minutes.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and the fix is being implemented.
investigating
We are currently investigating this issue.
Call Recordings Processing Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're continuing to monitor the situation and expect gradual recovery over the next hour.
monitoring
We're continuing to monitor the situation and expect gradual recovery over the next hour.
monitoring
We are experiencing an issue with a 3rd party provider.
investigating
We are experiencing an issue with a 3rd party provider.
investigating
We are currently investigating this issue.
March 2026
Database issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Database infrastructure is operational.
investigating
We are investigating the issue and seeing some recovery.
