Clio Outage History
Daily status observations, past incidents, and reported issue history for Clio.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 32% | 25 | 17 |
| July 2026 | 0% | 31 | 31 |
| June 2026 | 40% | 30 | 18 |
| May 2026 | 40% | 5 | 3 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Performance Issues in Document Processing
Started:
identified
We have identified performance issues affecting time to process uploaded documents. We already found the source of the issue and we are working on restoring performance.
During remediation, some users may continue to experience slower response times or timeouts.
An update will be provided once performance has been restored.
Service Availability Issue
Started:
investigating
The cause of the issue affecting Vincent Mobile, and the Word Add-In has been identified, and service is being restored.
During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features.
An update will be provided once the fix has been implemented.
July 2026
Service Availability Issues
Started:
identified
The cause of the performance issue affecting document downloads from Vincent CA has been identified, and we're working on restoring full service.
An update will be provided once performance has been restored.
investigating
An issue affecting the ability to download documents from Vincent conversations in Clio Work is currently under investigation. Some users may experience errors downloading documents from Clio Work in Canada.
An update will be provided as more information becomes available.
Performance Issues
Started:
identified
The cause of the performance issue affecting Clio Work and Vincent Standalone has been identified, and performance is being restored.
During remediation, some users may continue to experience slower response times.
An update will be provided once performance has been restored.
June 2026
API Key may potentially have been leaked
Started:
investigating
At 6:53 AM, we received an email notification from Stripe saying our API key may be compromised, and that an API request was made with our live mode Stripe API key by a secret scanner.
Related API key identifier: req_7wlTi6PhftQAFm
Currently investigating this in Cycode
Performance Issues
Started:
investigating
An issue impacting performance in some areas of Manage EU is currently under investigation. Users may experience slower than usual background tasks and increased latency. An update will be provided as more information becomes available.
Performance Issues
Started:
investigating
The performance issue affecting Clio Manage and Clio Work has been resolved, and responsiveness is back to normal.
investigating
An issue affecting the availability of Clio Manage is currently under investigation. Some users may experience errors and slower performance.
An update will be provided as more information becomes available.
investigating
An issue impacting performance in Manage EU is currently under investigation. Some users may experience slower than usual background jobs and increased latency. An update will be provided as more information becomes available.
Performance Issues
Started:
identified
identified
identified
May 2026
Performance Issues
Started:
monitoring
investigating
Performance Issues
Started:
identified
Service Availability Issue
Started:
monitoring
identified
Performance Issues
Started:
investigating
April 2026
Performance Issues
Started:
monitoring
investigating
Authentication Issues
Started:
identified