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96.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Performance Issues in Document Processing
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified performance issues affecting time to process uploaded documents. We already found the source of the issue and we are working on restoring performance.
During remediation, some users may continue to experience slower response times or timeouts.
An update will be provided once performance has been restored.
Service Availability Issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
The cause of the issue affecting Vincent Mobile, and the Word Add-In has been identified, and service is being restored.
During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features.
An update will be provided once the fix has been implemented.
July 2026
Service Availability Issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
The cause of the performance issue affecting document downloads from Vincent CA has been identified, and we're working on restoring full service.
An update will be provided once performance has been restored.
investigating
An issue affecting the ability to download documents from Vincent conversations in Clio Work is currently under investigation. Some users may experience errors downloading documents from Clio Work in Canada.
An update will be provided as more information becomes available.
Performance Issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
The cause of the performance issue affecting Clio Work and Vincent Standalone has been identified, and performance is being restored.
During remediation, some users may continue to experience slower response times.
An update will be provided once performance has been restored.
June 2026
Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
An issue impacting performance in some areas of Manage EU is currently under investigation. Users may experience slower than usual background tasks and increased latency. An update will be provided as more information becomes available.
Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The performance issue affecting Clio Manage and Clio Work has been resolved, and responsiveness is back to normal.
investigating
An issue affecting the availability of Clio Manage is currently under investigation. Some users may experience errors and slower performance.
An update will be provided as more information becomes available.
investigating
An issue impacting performance in Manage EU is currently under investigation. Some users may experience slower than usual background jobs and increased latency. An update will be provided as more information becomes available.
