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81.1%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our teams are actively working with the vendor to return the service safely to operation. We apologise for the continued disruption and appreciate your patience while this work continues.
We will provide a further update as soon as more information is available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Our vendor in the EU region is currently performing essential maintenance, which is causing delays to postal services in the region.
All ClickSend systems are operating normally, and any letters/postcards submitted by customers have been successfully received and are securely held within our system. However, there may be a delay in forwarding these to our EU vendor while the maintenance is ongoing.
We are monitoring the situation and will provide further updates as they become available.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Network Issue in Australia (Telstra)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Australia - Telstra
Telstra has issued the following statement regarding the outage: "We’re looking into an issue affecting some mobile calls and data connections. If you’re having trouble connecting at first, try again as it may work on a retry. We’re on it and will share an update as soon as it’s fixed. Thanks for bearing with us."
We are closely monitoring the situation on our end and will provide another update as soon as Telstra res...
June 2026
Message Delivery Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.
investigating
We are currently investigating an issue causing message delivery degradation.
Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected.
Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible.
We will provide further updates as more information becomes available.
May 2026
United Kingdom SMS - Degradation for inbound SMS towards Swedish and a subset of United Kingdom long virtual numbers
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation.
Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes.
We are continuing to work with our upstream partners to investigate the root cause and r...
investigating
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network.
You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
