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96.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Clever's Support Team Delayed in Assisting Districts
Salesforce has deployed a fix for the earlier service disruption. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels.
We'll continue monitoring as Salesforce rolls out additional updates to prevent recurrence, and will post again if anything changes. Thank you for your patience throughout this incident.
identified
Salesforce has posted on their status page, https://status.salesforce.com/, that they have identified the issue and are working on resolving it. We don't have an estimated time frame as to when it will be resolved for Clever- but we are monitoring their status page for udpates.
We'll post updates here as we learn more. Thank you for your patience.
investigating
Clever is aware of a service disruption affecting Salesforce, a third-party platform we rely on for parts of our support case management. As a result, you may experience delays in support case updates, email notifications tied to cases, or slower response times when submitting new support requests through affected channels.
This issue originates with Salesforce and is outside of our infrastructure. Our team is actively monitoring the situation and will restore normal support workflows as soon as Salesforce resolves the disruption on their end.
Core Clever services (sync, rostering, login) are not affected by this incident.
We'll post updates here as we learn more. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Clever is currently investigating an issue where sync times on connected app pages are displaying inaccurately in the dashboard. As soon as we have more information, we will provide an update.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Sync Errors Impacting Some Aeries API Syncs
Source not attested
Last archived state: resolved
View archived record details
Aeries
monitoring
Aeries API syncs that were previously showing a sync error are now syncing to Clever. We will continue to monitor the situation. If you have questions, please submit a ticket to Clever's Support Team at support.clever.com
Thank you
investigating
We are aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.
Sync Error with Districts Utilizing Aeries API
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.
Teacher Pages unavailable for some students
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue that is preventing some students from being able to access their Teacher Pages on the Clever Portal. Students and teachers are still able to access applications from their district Portal pages. We’re investigating the issue and will provide status updates.
June 2026
Canvas Login Issues
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.
May 2026
Canvas Login Issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an error causing Canvas IDP logins to fail (Invalid or Unknown Client Error). We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.
April 2026
Clever Custom Login Instructions Display Error
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored.
Action Required:
If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider.
For further assistance, please contact support.clever.com.
March 2026
Intermittent Clever Login Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com.
Thank you!
investigating
Clever is currently experiencing intermittent login failures with an unknown cause. Our Engineering team is currently investigating the issue and we will update this page as soon as possible.
We apologize for any inconvenience this may be causing.
Skyward Selenium Sync Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
There is a sync issue for some districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.
