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100%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
28
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
7 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Class Support Portal Live Chat is Unresponsive
minorSource not attested
Last archived state: resolved
View archived record details
identified
Class Support Portal Live Chat (https://chat.class.com) is currently not responding to prompts. Our team is aware of the issue and is actively investigating to restore full service.
While we work to correct this, we recommend visiting https://support.class.com to access our self-service resources.
To submit a new support case, please use the following methods:
Class Admins: Sign in directly to the Support Portal (https://support.class.com) to open a new case.
Other Class Users: Initiate a ...
May 2026
Errors Joining Classes on Single Class Pod
majorSource not attested
Last archived state: resolved
View archived record details
identified
At approximately 5:11 PM UTC/GMT on Thursday, May 28, 2026, a subset of users in a single pod in the Class hosted environment began experiencing issues joining classes. Class engineers are engaged and have taken corrective action. We will provide an update when the issue is resolved.
Errors Joining Classes on Single Class Pod
majorSource not attested
Last archived state: resolved
View archived record details
identified
At approximately 8:10 PM EDT on Tuesday, May 26, 2026, a subset of users in a single pod in the Class hosted environment started experiencing issues joining classes. The Class Engineering team is engaged and actively investigating.
Recording Playback Errors
Source not attested
Last archived state: resolved
View archived record details
identified
At approximately 11:27 AM EDT on Tuesday, May 19, 2026, a subset of users began experiencing errors when attempting to play back recordings. Class engineers have identified the cause and a fix is being prepared. We will provide an update once the fix has been deployed.
Errors Joining Classes on Single Class Pod
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented, and Class services are now operating normally. We are continuing to monitor for any further issues.
identified
We are continuing to work closely with AWS to resolve the issue. We will provide more information when it is available. More details on the issue can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
identified
We are continuing to work closely with AWS to resolve the issue. We will provide more information when it is available. More details on the issue can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
identified
We have identified that the service disruption is related to an AWS incident affecting multiple services in the N. Virginia region. Our engineering team is working with AWS to mitigate the issue and restore full service as quickly as possible.
We will provide more information when it is available. More details on the issue can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
investigating
At approximately 9:05 AM EDT on Friday, May 8, 2026, a subset of users in a single pod in the Class hosted environment started experiencing issues joining classes. The Class Engineering team is engaged and actively investigating.
April 2026
Collaborate (EU) - Recordings stuck in Processing
Source not attested
Last archived state: resolved
View archived record details
identified
Thursday, April 16, 2026, 12:00 AM IST (Irish Standard Time) UTC/GMT +1: The Class Collaborate team is aware of EU recordings stuck in processing, starting 12:00 AM IST (Irish Standard Time). Collaborate engineers are working on finishing the recording processing at this time.
Class Support Portal Live Chat is Unresponsive
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Class Support Portal Live Chat (https://chat.class.com) is currently not responding to prompts. Our team is aware of the issue and is actively investigating to restore full service.
While we work to correct this, we recommend visiting https://support.class.com to access our self-service resources.
To submit a new support case, please use the following methods:
Class Admins: Sign in directly to the Support Portal (https://support.class.com) to open a new case.
Other Class Users: Initiate a ...
