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98.8%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.8%
31
1
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Data imports have been restored for Bloomreach Engagement customers in the UK region. Platform access and tracking continue to operate, and we are still clearing remaining processing backlogs from the earlier disruption. Some residual delays may persist as catch-up completes. We will provide further updates as the situation stabilizes.
identified
Access to Bloomreach Engagement in the UK region remains available. Tracking ingest has been restored for most customers, and we continue to clear the remaining processing backlogs. Data imports are still unavailable while we finish restoring that capability. A smaller number of customers may still see delayed event processing; we are prioritizing that recovery. We will provide further updates as these remaining items are resolved
investigating
Our cloud provider has resolved the underlying incident in the London (europe-west2) region. Bloomreach Engagement UK services are recovering. Components are gradually returning to normal, and accumulated backlogs are being processed. Some residual delays or incomplete catch-up may persist as recovery continues. We will provide further updates as the situation stabilizes.
investigating
Access to uk.login.bloomreach.com has been restored. Customers in the UK region should be able to sign in to Bloomreach Engagement again. We continue to work on the remaining service recovery and will share further updates
investigating
We are continuing to investigate this issue.
investigating
We are investigating a full service disruption affecting Bloomreach Engagement in the UK region. Customers hosted in this region may be unable to access the application, APIs, or related services. Our team is working to restore service and will provide updates as soon as more information is available.
investigating
We are investigating a full service disruption affecting Bloomreach Engagement in the UK region. Customers hosted in this region may be unable to access the application, APIs, or related services. Our team is working to restore service and will provide updates as soon as more information is available.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Intermittent Feed Indexing Delays
Source not attested
Last archived state: resolved
View archived record details
monitoring
Dear Customer,
We detected intermittent delays in feed indexing for Bloomreach Search. Our Engineering team proactively identified and mitigated the issue. The issue has been resolved, and feeds have returned to normal indexing. Our teams continue to monitor the system.
If you face any further issues, please contact support@bloomreach.com.
Regards,
Bloomreach Support
July 2026
Search Dashboard Login Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Dear Customers,
A fix has been implemented and we are monitoring to confirm the incident has been resolved.
Regards,
Bloomreach Support Team
investigating
Dear Customers,
We are aware that clients are experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident.
Regards,
Bloomreach Support Team
Intermittent Dashboard Login Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear Customers,
A fix has been implemented and we are monitoring to confirm the incident has been resolved.
Regards,
Bloomreach Support Team
identified
Dear Customers,
The root cause has been identified, and our teams are working on implementing the fix.
Regards,
Bloomreach Support Team
investigating
Dear Customers,
We are aware that some clients are intermittently experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident.
Regards,
Bloomreach Support Team
Intermittent Search API disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear Customer,
Based on our continued monitoring and log review, we are seeing Search API error rates and latency going down. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue.
If you continue to face any issues or have further questions, please reach out to support@bloomreach.com.
Regards,
Bloomreach Support Team
investigating
Dear Customer,
We are currently experiencing intermittent latency with Bloomreach Search availability due to a third-party service.
Our engineering team is involved and actively investigating the issue. We will keep you informed and will update you as soon as we have any more information.
Kind regards,
Bloomreach Support Team.
Intermittent Dashboard login Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
Based on our continued monitoring and log review, we are seeing dashboard login error rates trend downward. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue.
If you continue to face any issues, please reach out to support@bloomreach.com.
Regards,
Bloomreach Support Team
investigating
Dear Customers,
We are aware that some clients are unable to log in intermittently to the Bloomreach search and merchandising dashboard due to an issue with the third-party service.
Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident.
Regards,
Bloomreach Support Team
June 2026
Shopify Events Issue
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We've identified an issue affecting the processing of events from Shopify.
Our team has identified the root cause and is implementing a fix.
