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65.1%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
74.2%
31
8
September 2026
46.7%
30
16
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Crypto transfers may be delayed due to a compliance vendor outage. All customer funds are safe, and we are working to restore normal operations. Trading is not impacted.
Deposits and withdrawals are currently unavailable due to an outage with one of our third-party providers. CAD deposits and withdrawals, trading, and other account functionality are not affected.
We are aware that the Bitbuy app is temporarily unavailable in the Play Store for Android users. We are working to restore the listing and expect it to be available for download shortly.
ADA deposits are temporarily unavailable. We're working to restore this as quickly as possible.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
iOS Mobile App Temporarily Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently working to restore the iOS mobile app in the App Store. In the meantime, please use the website to access your account: https://app.bitbuy.ca/
July 2026
Delayed Crypto Deposits
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're investigating reports of delays in crypto deposits being credited to account balances. Some users may see their deposit confirmed on the blockchain but not yet reflected in their account balance. We're looking into the cause and will provide an update shortly.
June 2026
Etransfer withdrawals stuck in 'Pending' Status
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
E-transfer withdrawals stuck in 'pending'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The pending transactions appear to be related to delays affecting the Interac network due to scheduled maintenance earlier today. Some transactions encountered delays, and we are actively working with our bank partners to have this resolved as soon as possible.
These transactions are being treated as a high priority, and our team is actively monitoring the situation.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue delaying some e-transfer withdrawals.
May 2026
Interac issue resulting in failed e-Transfer deposits
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our service providers are currently investigating an issue with Interac that is causing e-Transfer deposits to fail.
Issues with Quick Trade orders
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue. Please be aware that following a recent platform update, you are now required to select the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.
investigating
We are currently looking into the issues affecting Quick Trade orders. In the meantime, please try the website to complete your trade(s). Thank you for your patience.
Issues cancelling Pro Trade orders
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue. Please be aware that this issue is limited to Pro Trade orders placed before May 27, 2026 at 11:40 PM EDT.
investigating
We are currently investigating an issue where some Pro Trade orders cannot be cancelled.
Please contact our Support team if you are experiencing this issue: https://support.bitbuy.ca/hc/en-us/requests/new
Email verification issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
New signups are unable to complete onboarding due to issues with email address verification. We are investigating and working on a fix.
Issues with Pro Trade’s Order Book
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with the Pro Trade order book.
Platform issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
This problem has been resolved. Thank you for your patience and understanding!
monitoring
Services are recovering and we are monitoring the results.
investigating
We are currently investigating an issue with the platform. Please rest assured your funds are safe and we are working to resolve this as quickly as possible.
