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73%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
66.7%
30
10
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been applied, and we are currently monitoring the results. We will provide another update once we have confirmed that the issue is fully resolved.
identified
The issue has been identified, and our team is actively working to implement a resolution.
investigating
We are currently investigating performance degradation affecting one of our clusters.
We are currently investigating performance degradation affecting one of our clusters.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
08-03-2026 Incident
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating performance degradation affecting one of our clusters
July 2026
21-07-2026 Incident
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting Cloud customers. We will provide another update by 19:00 UTC.
07-13-2026 Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating performance degradation affecting one of our clusters.
07-10-2026 Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
We will provide the next update by 04:00 UTC.
investigating
We are currently investigating performance degradation affecting one of our clusters.
Our team is actively looking into the issue and will provide the next update by 20:00 UTC.
June 2026
17-06-2026 Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and implemented a fix and are currently monitoring the results. We will provide another update by 22:00 UTC.
identified
We have identified the issue and are preparing a fix. We will provide an update once the resolution is in place, Thank you for your patience.
investigating
We are aware of and actively investigating an issue affecting some BigID environments. Users may be unable to initiate DSAR scans during this time, and cause correlation analysis failures.
Our team is working to identify the root cause, and we will provide an update by 4:00 AM EST. We appreciate your patience as we resolve this issue.
May 2026
18-05-2026
minorSource not attested
Last archived state: resolved
View archived record details
identified
The root cause has been identified, and we are working on a fix.
investigating
Some Privacy Portal tenants may be unable to access the Privacy Portal UI. Submitting requests and all backend features are unaffected. Customers can also access from their standalone Privacy Portal platform
