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BetterCloud Outage History

Uptime record, past incidents, and downtime history for BetterCloud.

Checking current status...
84.6% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 84% 25 4
April 2026 66.7% 30 10
March 2026 100% 31 0
February 2026 100% 5 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Suspended O365 Integrations
major

Started: May 19, 2:51 PM

investigating
We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact support@bettercloud.com with any questions or concerns.
May 19, 2:51 PM
Workflow/Action UI Outage
major

Started: May 4, 1:14 PM

monitoring
We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
May 4, 4:30 PM
investigating
We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
May 4, 1:14 PM
User Automation: Certain Workflows Not Triggering
major

Started: May 1, 7:14 PM

investigating
We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing support@bettercloud.com.
May 2, 12:16 AM
investigating
We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing support@bettercloud.com.
May 1, 7:15 PM
April 2026
Workflow/Action Delays
minor

Started: Apr 30, 9:32 PM

investigating
We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at support@bettercloud.com.
Apr 30, 9:32 PM
Workflow email notifications are not sending
minor

Started: Apr 24, 9:11 PM

monitoring
We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at support@bettercloud.com
Apr 27, 1:38 PM
monitoring
We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com
Apr 24, 9:11 PM
Live Chat Outage
critical

Started: Apr 22, 2:30 PM

identified
Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing support@bettercloud.com and we will get back to you as soon as possible.
Apr 22, 2:30 PM
File Governance - Insights Data
minor

Started: Apr 14, 5:44 PM

monitoring
We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Apr 15, 6:12 PM
identified
We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing support@bettercloud.com.
Apr 14, 5:44 PM
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