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Banking Circle Outage History

Daily provider-status observations and published incident history for Banking Circle.

Operational

Banking Circle is operational. Verified . Official provider source.

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100% of 36 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 100% 29 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Delays on Payment Bookings
minor Observed active window 50m

View incident details and source

Started:

Accounts and Balances
monitoring
A fix has been implemented and we see payments are booking correctly now. We continue to monitor the results and we will confirm in the next update once the backlog is cleared.
identified
We have identified an issue impacting some of our clients, that is causing delays in inbound payments being booked to clients accounts. We are currently in a process of deploying a fix that should mitigate this issue.
SEPA Outbound Payment Processing Issue
major Observed active window 4h 24m

View incident details and source

Started:

Payments
monitoring
We have implemented a fix and see payments are now processing. We will continue to monitor.
investigating
We are currently experiencing a partial outage on our payment service, which is causing delays in the processing of outgoing SEPA Instant payments. All other Payments are being processed as normal. Our teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide further updates as soon as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the ...

Legacy Incident Archive

12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Intermittent Connectivity Issues
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We have been working closely with our 3rd party provider regarding intermittent connectivity issues affecting a component of our Authorisation platform. Our vendor has identified the underlying cause and deployed corrective measures. Early verification shows a significant improvement and the service is operating normally while additional monitoring continues. As a precaution, we are completing further validation before restoring full infrastructure redundancy. There is currently no action req...
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
Following internal investigation we see error rates have dropped significantly. Payments continue to process successfully, and transaction volumes appear comparable to normal levels. We can see the connectivity restored and we are actively monitoring the situation.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an ongoing issue affecting our authorization process. Users may experience intermittent connectivity issues when accessing the Authorization API. Most authentication requests continue to process successfully, so the impact appears limited to a small percentage of requests. We are investigating this as a high priority and will provide an update as soon as possible.
July 2026
Intermittent connection errors affecting BC Connect UI and API.
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are aware that some clients may still experience intermittent difficulties accessing the BC UI, as well as occasional timeouts on some of our APIs. The situation is being closely monitored, and our engineering team is continuously working to address each issue individually as soon as it arises. We appreciate your patience and understanding while we work to restore full stability
monitoring
We are continuing to monitor for any further issues.
monitoring
We are aware some clients are reporting API Connectivity issues on certain end points. This is continually being monitored and we are aware of this. Updates to follow.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Some of the clients may experience difficulties accessing BC Connect, with the login page remaining in a continuous loading state, as well as timeouts on some of our API's. Our engineering team is currently investigating the issue.
identified
Some of the clients may experience timeouts on some of our API's. Our engineering team is currently investigating the issue and monitoring further.
monitoring
We are continuing to monitor for any further issues. Next update is planned for 06:00 UTC or in case of any major development.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Some of the clients may experience difficulties accessing BC Connect, with the login page remaining in a continuous loading state, as well as timeouts on some of our API's. Our engineering team is currently investigating the issue.
Intermittent connectivity issues affecting BC Connect UI
major Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of some of the users may experience difficulties accessing BC Connect, with the login page remaining in a continuous loading state. Our engineering team is currently investigating the issue.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results. BC Connect login page is accessible again.
identified
We are continuing to work on a fix for this issue.
identified
Users may experience difficulties accessing BC Connect, with the login page remaining in a continuous loading state. Our engineering team is currently investigating the issue.
Intermittent connection errors on the API and BC Connectivity
critical Source not attested
Last archived state: resolved
View archived record details
identified
We are currently working with our external service provider on a fix that is scheduled to be deployed within the next 4-6 hours, aimed to restore Banking Circle Connect availability. Next update is planned for Friday 07:00 UTC or in case of new development"
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue with our external service provider.
identified
We are continuing to work on a fix for this issue with our external service provider.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating an issue with our external service provider. At this time, our API endpoints and internal processing capabilities remain available and operating as expected.
identified
Banking Circle Connect remains impacted and we continue working on a fix.
identified
We are continuing to work on a fix for this issue.
identified
Please be advised the API is now working. Banking Circle Connect remains impacted and we are working on a fix.
identified
We are continuing to work on a fix for the issue. Updates will follow.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of an incident impacting connectivity via API and BCUI for some of our clients. We are currently investigating the issue.
Banking Circle: WebHook delays
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and we are monitoring the results. We are currently processing the backlog of delayed webhooks. This incident will be considered resolved once all delayed webhooks have been processed.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are still investigating the delays to webhooks delivery for some of the clients.
identified
We are continuing to work on a fix for this issue.
identified
We’re aware of a problem impacting WebHook delivery for some clients and are looking into it.
Delayed status updates for payments
major Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing a technical issue affecting our core banking system. Real time instant payments are continuing to process as normal but balance updates in our online portal may be delayed or not reflect recent activity. FX bookings are temporarily unavailable. We are actively working to remediate this issue.
May 2026
Account Information issue
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are aware of an issue that is impacting some client retrieving Account Information via Banking Circle Connect. We have identified the issue and are currently working on a fix.
Account Balances not updating
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an incident currently affecting payment bookings within the BC system. Payment processing is unaffected; however, there is currently a delay between payment receipt on inbound transactions and processing on outbound transactions, with the account balance updating. Rest assured that we are actively working to remediate this and will provide updates in due course.
Delays on a small volume of SEPA Instant processing towards counterparties
minor Source not attested
Last archived state: resolved
View archived record details
identified
Banking Circle has identified a small volume of Payments still in pending processing state while a limited numbers of banks remains offline. We expect the scheme to be fully operational later in the day.
identified
We are continuously seeing some banks coming back online and accepting payments. We are aware there are still delays in the scheme due to this issue and not all banks are online as of yet. We have experienced some rejections due to transactions exhausting the amount of retry attempts to the banks that are currently offline. Clients will be able to see the rejected payments.
identified
Banking Circle is still experiencing some banks within the scheme are offline due to the incident. Payments to the counterparties who are offline remain in a pending processing state until the incident is resolved. Banking Circle continues to monitor the situation and will update the status page in case of any further developments.
identified
There is an ongoing scheme-wide incident impacting the processing of SEPA Instant Payments. Banking Circle is experiencing banks within the scheme are offline due to the incident. Payments to the counterparties who are offline remain in a pending processing state until the incident is resolved. Banking Circle will update the status page of any new developments
identified
We have identified the issue and we are working on a fix.
Reporting & balance updating delays
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we are working on the fix.
investigating
We are investigating an issues that is resulting in Reporting & Balance updating delays. We are working on a fix and further updates will follow.
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