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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Lata 256 (Clarksburg, WV) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Help Center Ticketing Incident - Email to Ticket
majorSource not attested
Last archived state: resolved
View archived record details
identified
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
investigating
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
Legacy Global Portal Incident- Auto Top Off
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are observing expected portal behavior and continue to monitor.
identified
Teams have identified the source of this incident, and are working to restore expected portal behavior.
investigating
Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
JFK Datacenter Incident
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network behavior. We will continue to monitor for stability.
investigating
Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.
MMM Failures
Source not attested
Last archived state: resolved
View archived record details
monitoring
For a brief period of time, some MMS messages towards AT&T may have failed to deliver as expected. Teams are observing expected network performance and are monitoring for stability.
Singapore Inbound Calling Incident
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Teams continue to investigate the incident.
monitoring
Teams are observing expected network performance and are monitoring for stability.
investigating
Bandwidth teams are investigating an incident impacting inbound calling to Singapore based numbers. These calls may fail to complete as expected.
Bandwidth teams have identified an incident where numbers were erroneously de-provisioned from their assigned campaigns in the Bandwidth App. Teams are working to restore expected settings and messaging behaviors.
Bandwidth App - Provisioning Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected App behavior and will monitor for continued stability.
investigating
Bandwidth teams are investigating an incident in the Bandwidth App where number provisioning request are not completing as expected, particularly towards AT&T. These requests may appear as delayed, however will be queued for re-try.
Bandwidth App Incident - Location Management
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected Location Management behavior. We will continue to monitor for prolonged stability.
investigating
Bandwidth teams are investigating an incident where updates to, or creation of Locations in the Bandwidth app are encountering an unexpected error. Teams are working to restore expected App behavior.
Bulk TN Lookup Functionality Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incite where Bulk TN Lookups are not completing as expected.
Bandwidth App & Global Portal Incident - Reporting
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.
