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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Some of our store sites are currently experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
Store Services
monitoring
A fix has been implemented and we are monitoring the results.
identified
GCP has implemented mitigation measures and the issue is being mitigated. We are continuing to monitor the service status to ensure full recovery.
investigating
Due to a Google Cloud Platform (GCP) network anomaly, you may experience slow responses, loading failures, or intermittent disruptions when accessing some sites/services. If you encounter any of these issues, we recommend refreshing the page or retrying after a moment. If access still fails after retrying, please be patient — we are working actively to resolve it.
Incident details: https://status.cloud.google.com/incidents/utF3FMFdQfwBzJcGG6vf
July 2026
AWS Services Encounter an Unknown Issue
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Error rates have decreased significantly and most services are recovering. Sporadic errors may still occur and could affect access for some users in certain regions. We're continuing to monitor recovery and staying in contact with AWS. If a request fails, please retry in a few minutes.
identified
We have confirmed the disruption is caused by a network outage in AWS.
investigating
We are continuing to investigate this issue.
investigating
We're experiencing a service disruption due to a regional outage at AWS. Some users may see slow loading, timeouts, or errors when accessing our services. The issue is with upstream AWS infrastructure, We're monitoring AWS and failing over to healthy regions where possible. Please retry in a few minutes.
MQTT service disruption preventing users from starting prints (recurring)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
As of 18:30 UTC, our MQTT service has fully recovered. Print job initiation is now operating normally. We apologize for the disruption this caused to your printing experience. We will share more details about this incident later this week.
identified
The configuration rollback is complete, and printing has been gradually recovering since 18:05 UTC. We have also identified a server with network connectivity issues and are replacing it to ensure full service stability. We're continuing to monitor closely.
identified
We have identified the root cause of this issue and are currently rolling back the related configuration to restore service.
investigating
This issue has recurred after previously being resolved. We are aware some users are again unable to start print jobs due to an issue with our MQTT service. Our team is actively investigating.
ISP Network Disruption in Parts of Europe Impacting Cloud Service Access
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Since 09:15 (UTC), the ISP network issues in the affected regions have significantly recovered. We are now seeing success rates and latency for cloud service access in those regions return to normal levels.
investigating
We have observed a network disruption affecting several Internet Service Providers (ISPs) in parts of Europe. As a result, some users may experience the following when accessing our cloud services:
- Slow page loads, timeouts, or intermittent connectivity;
- Increased API latency or connection errors;
- Failures when signing in, syncing, or uploading/downloading data.
Initial investigation indicates the issue originates from upstream ISP networks and is not caused by an outage of our cloud se...
May 2026
Europe & South Africa → AWS Network Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The network anomaly affecting access from Europe to AWS is gradually easing. We are actively monitoring the situation alongside our upstream carriers and will share further updates as full recovery is confirmed.
identified
We have identified the root cause as a network anomaly at upstream carriers serving parts of South Africa and Europe. The South Africa network has now recovered. Investigation continues for the affected European regions, and we will provide further updates as the situation evolves.
investigating
Network connectivity between parts of Europe/South Africa and AWS North America is degraded. Investigation with upstream providers is in progress.
Network Issues Affecting Bambu Lab Cloud Services in Parts of Europe
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Starting from 22:30 Beijing time, access to our cloud services from Europe has returned to normal.
We have confirmed that the issue was caused by a problem with part of the carrier’s network.
identified
We have confirmed that some users in Europe are affected. Our cloud service provider has found that part of the European network is currently experiencing issues, which may cause unstable connections to our services hosted in AWS.
identified
We have detected network issues in parts of Europe that may cause abnormal access to Bambu Lab cloud services. Our team is monitoring the situation and will provide updates as more information becomes available.
