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96.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
[Reporting and Data Services] Delayed Metrics on Reporting Pages
ApplicationAPIReporting and data servicesAI ProductsVoice
monitoring
A fix has been implemented, and our systems are recovering. We will continue to monitor until everything is back to normal.
identified
Our data processing infrastructure is running behind, causing inaccuracies on our metrics reporting pages. No data has been lost. We have identified the issue and are working on a fix.
ApplicationAPIReporting and data servicesAI ProductsVoice
monitoring
Snowflake mentioned that they have fixed a problematic change - https://status.snowflake.com/incidents/09f44bx0y6lj. As a result, we are no longer seeing any errors on the Assembled side.
We will continue monitoring before providing a final update.
monitoring
Assembled is experiencing degraded performance due to an ongoing outage affecting Snowflake (https://status.snowflake.com/), one of our upstream data providers. As a result, some customers may see elevated error rates or slow page loads across the Assembled app, including Reports and Queue Configuration, and any reporting APIs.
We're monitoring Snowflake's recovery and will update here as the situation changes.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
All Salesforce Service Cloud authorizations have been invalidated
Source not attested
Last archived state: resolved
View archived record details
Reporting and data services
monitoring
The underlying issue has been resolved. A recent change to how Salesforce handles authentication was disconnecting the connection between Salesforce and Assembled, and that has now been addressed on our end.
**Action from your team is required.** A Salesforce admin will need to reauthenticate the connection to restore syncing. In Assembled, go to Configure → Third-Party Integrations → Integrations, find Salesforce, disable the connection, then reconnect using an active admin account. Onc...
monitoring
Due to a Salesforce outage, all customers who have Salesforce contact platform no longer have valid authorizations on Assembled. We're actively monitoring this incident and in the process of identifying potential remediations.
July 2026
Email autosends and other asynchronous jobs are experiencing problems
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We're investigating an issue that is causing asynchronous like AI Agent Email autosends from operating correctly. We've identified the problem and are remediating
Voice agent rerouting to live human agents due to elevated latency
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing improvement in latency across all services so as a result, we have turned our voice agent back on. It is not accepting calls. We are continuing to monitor for stability.
monitoring
We're still seeing unexpected load on our database, causing elevated latency and error rates. The team is continuing to investigate.
monitoring
Our original fix did not have the intended effect. We've merged another fix and are again monitoring results to see if latency across all services recovers.
monitoring
We've identified the root cause and merged a potential fix. We are monitoring for improvement.
investigating
We have discovered that the elevated voice latency is due to increased latency from our database, which affects our web application and APIS.
investigating
We are investigating elevated latency with our voice agent so while this occurs we are re routing calls to live agents.
Elevated latency and error rate on web application and APIs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've identified the root cause and are working on a potential fix, monitoring the results to see if this will reduce pressure on our database and restore latency and error rates to normal baselines.
investigating
We are experiencing a slight increase in latency and timeout-related errors on our web application and APIs. We are actively investigating the issue.
Degraded performance in background processing services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're monitoring our asynchronous services to ensure all data during the affected period is handled succesfully.
identified
We have identified the root cause and are deploying the fix. Services are fully functional, any services that handle incoming data to Assembled (e.g. webhooks) were temporarily blocked from handling that data.
Realtime Agent Analysis
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an interruption affecting the realtime agent analysis page. Our team is actively working on a fix and expects resolution within the next 30–60 minutes. We'll post another update shortly. Thank you for your patience.
June 2026
Degraded functionality and performance in some reporting services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
All systems are restored and data is displaying as expected across all reporting pages. We will continue to monitor the situation.
monitoring
Database functionality is continuing towards a fully restored state. Data is flowing correctly and we are seeing positive signal across reporting pages. Scheduled jobs are currently running to complete the restoration of all affected metrics. No action is needed on your end. Data will restore automatically once these jobs complete. We will post a final update confirming full resolution shortly.
monitoring
We continue to make progress on restoring full data visibility. Our team is actively working through the final steps of the fix. Note that full restoration is currently estimated for tomorrow, once all processes have completed. We will provide another update as work progresses.
monitoring
We have made some remediations and see that the error rates and latencies have gone down. We are continuing to monitor the state.
monitoring
We are investigating increase error rates in the Assembled app.
monitoring
Query latency and display issues are continuing to resolve. Some customers may still see incomplete or stale data in reporting services, including Team Performance, Agent Scorecard, and adherence metrics. Customers using channel-related filtering and dimensions may also see incorrect data. This is a display issue. Data is flowing correctly and there is no data loss outside of the original maintenance window. We expect full data visibility to be restored within the next 1–2 days. We will con...
monitoring
Query latency and failure issues have been remediated.
However, we are still experiencing degraded functionality and performance in some reporting services such as Real-time overview and adherence metrics. We continue to expect gradual recovery over the next day. We will monitor the situation and provide updates.
monitoring
We are continuing to investigate query latency and failure issues.
monitoring
We have made some remediations and are monitoring the results on query latency.
monitoring
We are seeing increase error rates in the Assembled app following the database maintenance, and we are currently investigating.
monitoring
We are currently experiencing degraded functionality and performance in some reporting services following the database maintenance performed earlier this week. Impacted components include Real-time overview and adherence metrics.
A fix has been implemented, and functionality and performance are expected to recover gradually over the next day. We will continue to monitor the situation and provide updates.
May 2026
Database maintenance follow-up
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have added agent state exclusions for the duration of the maintenance window. Metric computation for reports has resumed, and data is continuing to populate in reports.
identified
The previous, "Completed - The scheduled maintenance has been completed." was an automated update that was sent at the originally planned end time of the maintenance window. However, as stated in the maintenance window update, we have extended the maintenance window's end time by 4 hours. We apologize for any confusion this may have caused.
The database is now running the new version, and we are validating the data. Once validation is complete, we will add agent state exclusions for the dura...
Assembled is experiencing site-wide issues
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Assembled is experiencing site-wide issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
