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94.4%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
SMS Delivery Failures to AT&T in the United States
Automations and Automated MessagingConversation BuilderManual MessagingSendMessage API
monitoring
We have observed a recovery in SMS delivery to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update as soon as more information becomes available.
identified
An issue has been identified by our Telecom Partner regarding SMS delivery failures to AT&T network subscribers in the United States. The cause of the issue has been identified and they are working on resolving it. We will provide another update in 1 hour or as soon as more information becomes available.
We have resolved the underlying issue with Artera Analytics, and the platform is once again fully available. Our teams are currently processing all scheduled reports that were delayed during this interruption. We sincerely appreciate your patience and will keep this page updated with any additional details.
investigating
Our engineering team is actively investigating an issue with Artera Analytics to identify the root cause and restore service as quickly as possible. Scheduled reports are not sending, and reports within the Artera Analytics URL are failing to load. We will provide further updates as soon as more information becomes available.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Interface Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has successfully restarted the affected service. Inbound interface message queues are actively clearing and catching up to real-time processing.
We are closely monitoring system performance to ensure full recovery. Further updates will be provided as processing fully normalizes.
identified
Impact: Degraded Performance
We are currently investigating an issue causing processing delays for interface messages.
Impact: Inbound and Outbound interface messages (including appointment and patient updates) are being successfully received, but are experiencing processing delays of up to 1.5 hours. Outbound customer communications are unaffected.
Status: Our engineering team has identified the cause and is actively working on a resolution.
Support: If you require immediate assistance, ...
July 2026
Inbox Failing To Load Patient Channels
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Engineering has deployed a fix that successfully resolved the high database CPU utilization. All patient channels in the Artera Inbox are now loading normally, and all systems are online and available.
Our team is actively monitoring performance to ensure full system stability.
identified
Our engineering team is currently deploying a fix to resolve the application issues impacting the Artera Inbox.
Current Status:
Working: Automated messages continue to send normally from Artera.
Impacted: Patient channels in the Artera Inbox are still failing to load.
identified
We have identified the cause of the issue impacting the Artera Inbox. A code release at 6:00 AM PT has resulted in high database CPU utilization, preventing patient channels from loading.
Our engineering team is actively working on a fix to resolve the database load and restore full functionality.
investigating
We are currently investigating an issue where the Artera Inbox is failing to load patient channels. Users may see loading spinners or blank screens when trying to open conversations.
Our team is actively looking into the cause, and we will post another update as soon as we have more details.
April 2026
VPN Connectivity disruption
Source not attested
Last archived state: resolved
View archived record details
monitoring
On 4/26/2026 Artera identified a brief service interruption in relation to HL7 message delivery to Artera's Interfaces related to a third party outage. Artera’s Integration Engineers successfully resolved the bottleneck by restarting the affected interface services, and all queued messages have now been fully processed. While the platform has returned to normal operations, we are continuing to monitor the interface closely to ensure ongoing stability.
