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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified the issue and deployed a fix via a new release. Error rates on /v2/open-banking have returned to baseline and requests are succeeding normally.
We are moving this incident to monitoring while we confirm the fix holds. No further customer impact is expected. We will resolve the incident if metrics remain stable
investigating
We are seeing an increased error rate on the /v2/open-banking endpoints. Requests are failing at a rate above normal baseline, impacting open banking account connections and data retrieval for affected users.
The vendor has confirmed the incident is resolved for the region we operate in. All affected endpoints, including paystubs, are back to normal error rates and data processing latency has recovered. We are monitoring to confirm full stability before closing this incident.
identified
The paystubs endpoint has been restored by shifting traffic to unaffected zones. The underlying vendor incident is still ongoing, but at this point the only remaining impact is slightly elevated data processing latency. We will continue to monitor and provide updates as the vendor incident progresses.
identified
We are continuing to work on a fix for this issue.
identified
Paystubs endpoint is currently unavailable. We have identified the cause as a vendor incident. We are working on potential fixes.
Encompass services have been restored, and orders are processing successfully. We are monitoring results to confirm full recovery.
identified
We are experiencing elevated error rates for orders submitted through the Encompass integration due to an upstream incident affecting the Encompass platform. Orders may fail or be delayed until service is restored.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Elevated Error Rates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently experiencing elevated error rates resulting from an ogoing incident from a service provider.
Degraded document delivery via Encompass integration
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fix has been implemented and released. Encompass plugin application might need a refresh of the page for new version to load and display documents again.
identified
The issue has been identified as UI rendering limitation. The underlying data is synchronizing normally. We are working on a fix.
investigating
We are currently investigating this issue.
July 2026
Degraded Order Delivery via Encompass Integration
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Encompass core services were restored with transactions passing through successfully for many customers. Validations being completed across the remaining components. Orders submitted through Encompass may be delayed for some customers until service is fully restored.
identified
We are monitoring degraded delivery of requests submitted through the Encompass integration, caused by an upstream outage on the Encompass platform. Orders submitted through Encompass may fail or be delayed until service is restored.
