Looking for an update now? Check the current status, or follow Afterpay for future changes.
94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available.
Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.
July 2026
In-App Support Chat Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead.
US: 1 833 844 8095
Canada: 1 833 918 6111
Australia: <https://www.afterpay.com/en-AU/submit-form>
New Zealand: <https://www.afterpay.com/en-NZ/submit-form>
We apologize for the inconvenience and are working to resolve this as quickly as possible.
Degraded Online Checkout Conversion - US
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.
Order reversals affecting Shopify merchants (AU)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.
identified
We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this.
We will provide further updates as more information becomes available.
investigating
We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout.
We will provide further updates as more information becomes available.
Increase in payment confirmation errors for Afterpay on Shopify (AU)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.
May 2026
Degraded performance - Afterpay Card
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
identified
identified
Degraded Performance - Afterpay Card
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
investigating
Service Outage - Checkout
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
identified
investigating
Degraded issue with Virtual Card and Button Integrations
