Act-On Software Outage History
Uptime record, past incidents, and downtime history for Act-On Software.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 100% | 15 | 0 |
| July 2026 | 87.1% | 31 | 4 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Delayed Form Submission Processing
Started: Jul 30, 6:40 PM
monitoring
We identified an issue causing delays in form submission processing. A fix has been implemented, and form submissions are currently processing normally.
We are continuing to monitor the situation closely to confirm the issue is fully resolved. We apologize for any inconvenience this may have caused.
Jul 30, 6:40 PM
Intermittent Login Issues
Started: Jul 24, 11:18 AM
monitoring
All affected services are now showing as online. We are continuing to monitor closely to confirm stability before marking this incident as resolved.
Thank you for your patience
Jul 24, 11:26 AM
investigating
We are aware that some users are currently experiencing issues logging into Act-On and are actively investigating. Other platform services may also be intermittently affected.
We will provide an update as soon as we have more information. We apologize for the inconvenience.
Jul 24, 11:18 AM
Performance Degradation - adepci5
Started: Jul 8, 1:09 PM
monitoring
We have resolved this issue. We will continue to monitor to make sure no other problems are happening. A fix has been implemented for adepci5 and performance has stabilised. We are now monitoring the environment to confirm the issue does not recur. A further update will follow once monitoring is complete.
Jul 8, 3:27 PM
identified
Our team has identified the issue on adepci5 and is actively working on implementing a fix. You may continue to experience intermittent slowness or access issues while this work is underway.
We appreciate your patience and understanding as we work to restore normal service. We will provide a further update as soon as more information becomes available
Jul 8, 1:32 PM
investigating
We are currently aware of performance degradation affecting adepci5. Customers may experience slowness or intermittent issues when accessing the platform. Our team is actively investigating the cause and will provide updates as more information becomes available.
Jul 8, 1:09 PM
June 2026
Performance issues on adepci2
Started: Jun 24, 2:39 PM
monitoring
We have resolved the performance issues affecting users on adepci2 and will continue to monitor to ensure no further problems occur.
Jun 24, 2:49 PM
investigating
We have become aware of performance issues affecting users on adepci2 and are currently investigating as a matter of urgency. Updates will follow shortly.
Jun 24, 2:39 PM
Degraded Performance on aorpci4
Started: Jun 8, 1:45 PM
monitoring
A fix has been deployed, and service has been restored.
While the platform is now available, some services may take a short time to return to optimal performance as systems fully recover. We are continuing to monitor the environment closely to ensure stability and confirm that all services return to normal operation.
Jun 8, 2:39 PM
investigating
We are currently investigating reports of degraded performance affecting accounts hosted on aorpci4.
Our team is actively investigating the issue and will provide updates as soon as more information becomes available.
Jun 8, 1:45 PM
May 2026
API Token Endpoint Connectivity Issues
Started: May 22, 3:22 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 22, 4:06 PM
identified
We have re-routed DNS for our API endpoint to work around the current provider issue. You may need to flush DNS on your systems to acknowledge this change. We are working with the provider to restore service as soon as possible. If needed, please contact support@act-on.com for additional help.
May 22, 3:54 PM
investigating
We are continuing to investigate this issue.
May 22, 3:24 PM
investigating
We are currently investigating connectivity issues affecting the API token endpoint:
https://api.actonsoftware.com/token. Affected requests may return a connection failure error.
Our team is actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as they become available.
May 22, 3:22 PM
April 2026
Form Submission Confirmation Emails Not Delivered
Started: Apr 24, 12:04 PM
identified
We have identified the root cause of this issue and a fix is currently being implemented. We will provide a further update once this has been fully resolved. Thank you for your patience.
Apr 24, 1:25 PM
investigating
We are aware of an issue affecting confirmation emails for form submissions. Emails are currently not being sent following successful form completions.
Our engineering team has been notified and is actively investigating. We will provide updates here as they become available and apologize for any inconvenience this may cause.
Apr 24, 12:04 PM
March 2026
Incident: Email Sending Failure on adepci1
Started: Mar 30, 9:27 AM
monitoring
The issue has now been resolved. We will continue to monitor the situation to ensure no further problems occur.
Mar 30, 10:32 AM
investigating
We are currently experiencing issues with sending emails in the adepci1 environment.
Our team is actively investigating, and we’re treating this with high priority.
We’ll share updates here as soon as more information becomes available.
Mar 30, 9:27 AM