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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
EU (European) Region Service Disruption - Third Party
Our vendor has implemented a fix, rolling back a configuration update to the underlying infrastructure, and their telemetry indicates service has been restored. On our side, webhooks, CRM sync, Custom Objects all appear to be functioning normally.
We're continuing to monitor the environment to confirm full stability before marking this incident resolved.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing a service disruption affecting customers hosted in our european region, caused by an outage at a third-party cloud data vendor serving that region. This is a vendor-side issue outside of Act-On's direct control, and we are actively monitoring the vendor's status updates.
What's affected for EU-hosted customers:
Outgoing webhooks are not currently being delivered
CRM syncs are delayed and may take longer than usual to complete
Custom Objects functionality (inclu...
We have identified and resolved the issue.
We'll continue monitoring to ensure everything remains stable and no further problems occur.
investigating
We are currently experiencing degraded performance on aorpci9.
Our team is actively investigating and working toward a resolution.
We'll share updates here as soon as we have them.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Performance Issues on aorpci4
majorSource not attested
Last archived state: resolved
View archived record details
Act-On Application
monitoring
Our team has resolved this issue. We will continue to monitor to ensure no further issues occur.
investigating
We are currently experiencing performance issues affecting accounts on aorpci4, including users being unable to log in and slow performance across the platform.
Our team is actively investigating this issue.
We will provide updates here as soon as we have them
July 2026
Delayed Form Submission Processing
Source not attested
Last archived state: resolved
View archived record details
monitoring
We identified an issue causing delays in form submission processing. A fix has been implemented, and form submissions are currently processing normally.
We are continuing to monitor the situation closely to confirm the issue is fully resolved. We apologize for any inconvenience this may have caused.
Intermittent Login Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
All affected services are now showing as online. We are continuing to monitor closely to confirm stability before marking this incident as resolved.
Thank you for your patience
investigating
We are aware that some users are currently experiencing issues logging into Act-On and are actively investigating. Other platform services may also be intermittently affected.
We will provide an update as soon as we have more information. We apologize for the inconvenience.
Performance Degradation - adepci5
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have resolved this issue. We will continue to monitor to make sure no other problems are happening. A fix has been implemented for adepci5 and performance has stabilised. We are now monitoring the environment to confirm the issue does not recur. A further update will follow once monitoring is complete.
identified
Our team has identified the issue on adepci5 and is actively working on implementing a fix. You may continue to experience intermittent slowness or access issues while this work is underway.
We appreciate your patience and understanding as we work to restore normal service. We will provide a further update as soon as more information becomes available
investigating
We are currently aware of performance degradation affecting adepci5. Customers may experience slowness or intermittent issues when accessing the platform. Our team is actively investigating the cause and will provide updates as more information becomes available.
June 2026
Performance issues on adepci2
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have resolved the performance issues affecting users on adepci2 and will continue to monitor to ensure no further problems occur.
investigating
We have become aware of performance issues affecting users on adepci2 and are currently investigating as a matter of urgency. Updates will follow shortly.
Degraded Performance on aorpci4
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and service has been restored.
While the platform is now available, some services may take a short time to return to optimal performance as systems fully recover. We are continuing to monitor the environment closely to ensure stability and confirm that all services return to normal operation.
investigating
We are currently investigating reports of degraded performance affecting accounts hosted on aorpci4.
Our team is actively investigating the issue and will provide updates as soon as more information becomes available.
May 2026
API Token Endpoint Connectivity Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have re-routed DNS for our API endpoint to work around the current provider issue. You may need to flush DNS on your systems to acknowledge this change. We are working with the provider to restore service as soon as possible. If needed, please contact support@act-on.com for additional help.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating connectivity issues affecting the API token endpoint:
https://api.actonsoftware.com/token. Affected requests may return a connection failure error.
Our team is actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as they become available.
April 2026
Form Submission Confirmation Emails Not Delivered
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of this issue and a fix is currently being implemented. We will provide a further update once this has been fully resolved. Thank you for your patience.
investigating
We are aware of an issue affecting confirmation emails for form submissions. Emails are currently not being sent following successful form completions.
Our engineering team has been notified and is actively investigating. We will provide updates here as they become available and apologize for any inconvenience this may cause.
March 2026
Incident: Email Sending Failure on adepci1
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has now been resolved. We will continue to monitor the situation to ensure no further problems occur.
investigating
We are currently experiencing issues with sending emails in the adepci1 environment.
Our team is actively investigating, and we’re treating this with high priority.
We’ll share updates here as soon as more information becomes available.
