Act-On Software Outage History, Downtime & Incident Records

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
June 2026	92.6%	27	2
May 2026	96.8%	31	1
April 2026	96.7%	30	1
March 2026	66.7%	3	1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026

Performance issues on adepci2

major

Started: Jun 24, 2:39 PM

monitoring

We have resolved the performance issues affecting users on adepci2 and will continue to monitor to ensure no further problems occur.

Jun 24, 2:49 PM

investigating

We have become aware of performance issues affecting users on adepci2 and are currently investigating as a matter of urgency. Updates will follow shortly.

Jun 24, 2:39 PM

Degraded Performance on aorpci4

major

Started: Jun 8, 1:45 PM

monitoring

A fix has been deployed, and service has been restored. While the platform is now available, some services may take a short time to return to optimal performance as systems fully recover. We are continuing to monitor the environment closely to ensure stability and confirm that all services return to normal operation.

Jun 8, 2:39 PM

investigating

We are currently investigating reports of degraded performance affecting accounts hosted on aorpci4. Our team is actively investigating the issue and will provide updates as soon as more information becomes available.

Jun 8, 1:45 PM

May 2026

API Token Endpoint Connectivity Issues

Started: May 22, 3:22 PM

monitoring

A fix has been implemented and we are monitoring the results.

May 22, 4:06 PM

identified

We have re-routed DNS for our API endpoint to work around the current provider issue. You may need to flush DNS on your systems to acknowledge this change. We are working with the provider to restore service as soon as possible. If needed, please contact support@act-on.com for additional help.

May 22, 3:54 PM

investigating

We are continuing to investigate this issue.

May 22, 3:24 PM

investigating

We are currently investigating connectivity issues affecting the API token endpoint: https://api.actonsoftware.com/token. Affected requests may return a connection failure error. Our team is actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as they become available.

May 22, 3:22 PM

April 2026

Form Submission Confirmation Emails Not Delivered

minor

Started: Apr 24, 12:04 PM

identified

We have identified the root cause of this issue and a fix is currently being implemented. We will provide a further update once this has been fully resolved. Thank you for your patience.

Apr 24, 1:25 PM

investigating

We are aware of an issue affecting confirmation emails for form submissions. Emails are currently not being sent following successful form completions. Our engineering team has been notified and is actively investigating. We will provide updates here as they become available and apologize for any inconvenience this may cause.

Apr 24, 12:04 PM

March 2026

Incident: Email Sending Failure on adepci1

major

Started: Mar 30, 9:27 AM

monitoring

The issue has now been resolved. We will continue to monitor the situation to ensure no further problems occur.

Mar 30, 10:32 AM

investigating

We are currently experiencing issues with sending emails in the adepci1 environment. Our team is actively investigating, and we’re treating this with high priority. We’ll share updates here as soon as more information becomes available.

Mar 30, 9:27 AM