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17hats Outage History

Daily provider-status observations and published incident history for 17hats.

Component incident

17hats has an active component incident; no global outage is indicated. Verified . Official provider source.

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100% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 100% 31 0
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Delays in background processing
minor

View incident details and source

Started:

Web App
monitoring
Background processing performance has improved after we increased capacity to address a backlog. Workflows, email processing, and other automated actions should now complete more promptly. We’re monitoring recovery and continuing work to prevent these delays from recurring.
investigating
We’re investigating delays in background processing that may affect workflows, email processing, calendar syncing, and other automated actions. Some actions may take longer than usual to complete or appear in your account. We’ve increased processing capacity and are working to reduce the delays. We’ll provide another update as we learn more.

Legacy Incident Archive

1 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
Sendgrid
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Sendgrid is back up and running. Emails from 17hats server (Sendgrid) and notification emails are now going through.
identified
Sendgrid is continuing to investigate the issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We're currently experiencing email delivery issues caused by SendGrid, our email service provider. This is impacting: - 17hats Members using 17hats Server to send emails on your behalf - 17hats notification emails to members, including new lead alerts and new online scheduling booking notifications All other 17hats functionality is operating normally — your account and data are unaffected. Emails generated during this period are being queued and will be delivered once service is restored....
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