Yotpo L&R - Shopify checkout widget is not loading
Incident Lifecycle
Incident Timeline
Investigating
Shopify checkout widget is not loading
We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout.
Start Time:
2026-05-17 13:00:00 UTC
Business Impact:
- Shoppers may not see or redeem loyalty rewards at checkout until this is fixed
We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case...
We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout.
Start Time:
2026-05-17 13:00:00 UTC
Business Impact:
- Shoppers may not see or redeem loyalty rewards at checkout until this is fixed
We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case...
May 18, 2026 at 2:53 AM UTC
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