Current answer
WorkRamp experienced a minor incident: Issue with some AI Features. ServiceAlert observed recovery on Sep 2, 2026.
Looking for an update now? Check the current status, or follow WorkRamp for future changes.
Incident Lifecycle
Affected Components
Learn:Up
Academy
Incident Timeline
Monitoring
A fix has been implemented, and we are monitoring the results.
All of the following AI features should be working again:
-Create Guide via AI
-AI Challenge Grading
-AI Text Question Grading
Our team is working on a data fix for any grading that was missed for the AI Text Question Grading issue. For challenges, those are set up to unassign the AI grader and assign real users after being unable to grade, so those can be manually graded. If you need the AI Challenge grader instead for any...
All of the following AI features should be working again:
-Create Guide via AI
-AI Challenge Grading
-AI Text Question Grading
Our team is working on a data fix for any grading that was missed for the AI Text Question Grading issue. For challenges, those are set up to unassign the AI grader and assign real users after being unable to grade, so those can be manually graded. If you need the AI Challenge grader instead for any...
Sep 1, 2026 at 8:50 PM UTC
Identified
Our backend team found the issue and is working on an update to fix it. Once confirmed, our team will be able to do a data fix for the AI Text Question grading & AI Challenge grading that are currently stuck. You are free to manually grade those if you'd like in the interim.
We will update here again once the update is released and then again when the data fix has been completed.
We will update here again once the update is released and then again when the data fix has been completed.
Aug 31, 2026 at 8:09 PM UTC
Investigating
Some AI-powered features are not currently working. Our team is actively investigating the issue and working on an update.
The following features are currently affected:
-Create Guide via AI - impacting Learn:Up/internal
-AI Challenge Grading - impacting Learn:Up/internal
-AI Text Question Grading - impacting both Learn:Up & Academies
We’ll continue to monitor the situation and provide updates here as we learn more. Thank you for your patience while we work to resolve this.
The following features are currently affected:
-Create Guide via AI - impacting Learn:Up/internal
-AI Challenge Grading - impacting Learn:Up/internal
-AI Text Question Grading - impacting both Learn:Up & Academies
We’ll continue to monitor the situation and provide updates here as we learn more. Thank you for your patience while we work to resolve this.
Aug 31, 2026 at 2:15 PM UTC
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