[MONITORING] Reports of form submission notification emails not being delivered for some customers

There is no longer active customer impact, and form submission notification emails are now being delivered as expected. During this incident, notification email delivery was impacted for some customers. Form submissions continued to be received and saved in Site settings as expected, and webhook delivery was unaffected. Our team is continuing to monitor the situation closely. We appreciate your patience while we worked through this issue.

We’ve identified that this behaviour is arising due to an issue with an upstream provider. We’re actively working with them to resolve the issue and restore delivery of form notification emails as soon as possible. Form submissions themselves are not impacted.

In the meantime, Form submissions can still be reviewed via the Forms tab in Site settings, by using the MCP and Form Submissions API.

We appreciate your continued patience and will share another update as soon as new information is available.

We’re investigating reports that form submission notification emails are not being delivered as expected for some customers. Our team is investigating and will share another update as soon as we have more information.

In the meantime, Form submissions can still be reviewed via the Forms tab in Site settings, the MCP and Form Submissions API endpoints.