IR27291 - User Admin API problems
Incident Lifecycle
Incident Timeline
Monitoring
We have identified the issue that may be impacting your User Admin API and have applied initial mitigations. The issue concerns User Admin API requests with the "handleMultipleInteractions" parameter. As a workaround, please do not use the "handleMultipleInteractions" parameter. We will provide further updates on 1st April once full service is restored. Thank you for your patience and understanding.
If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/...
If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/...
Mar 30, 2026 at 12:57 PM UTC
Investigating
We are aware of issues with the VCC User Admin API in all regions. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2h 30 mins. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Mar 30, 2026 at 9:58 AM UTC
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