Multiple Regions - Customer Portal — Degraded Service

System recovery is in progress and Customer Portal features are now operational
 We are currently monitoring system stability and conducting final verification before confirming
 full resolution.

The upstream provider has identified the root cause of the disruption and is actively deploying a fix across affected instances We are seeing gradual improvement in Customer Portal functionality.

We are experiencing degraded service on Customer Portal affecting multiple support-related features.

Affected functionality:

- Customer Support Infrastructure
- Viewing existing support case details and email replies
- Account/Company data loading
- Self-registration case status checks
- File downloads linked to support cases

What's working:
- Authentication and login
- Non-support dependent features (Knowledge Base, Community, etc.)

Root cause:
An upstream dependenc...