US - Cloud Robots VM - 3rd party service provider outage
Incident Lifecycle
Incident Timeline
Monitoring
We are continuing to follow the cloud provider's outage until it is fully resolved.
Apr 24, 2026 at 11:12 PM UTC
Monitoring
We are continuing to follow the cloud provider's outage until it is fully resolved.
Apr 24, 2026 at 10:10 PM UTC
Monitoring
While we are not seeing any more impact on Cloud Robot VMs, we are continuing to follow the cloud provider's outage until it is fully resolved.
Apr 24, 2026 at 9:17 PM UTC
Monitoring
We are seeing the remaining VMs recover, we will monitor to ensure there is no regression
Apr 24, 2026 at 8:23 PM UTC
Monitoring
The cloud service provider is still actively working on completing their mitigation efforts
Apr 24, 2026 at 7:47 PM UTC
Monitoring
Some VMs have still not recovered, and the cloud service provider is still actively working on completing their mitigation efforts
Apr 24, 2026 at 6:59 PM UTC
Monitoring
The cloud service provider has applied mitigations and is starting to see improvements from their end. We are monitoring our services to ensure they are recovering as well.
Apr 24, 2026 at 6:10 PM UTC
Identified
The cloud service provider has identified the issue and started applying a mitigation, we are continuing to follow up with them for more updates. We do not have an ETA for when the mitigation will be completed yet.
Apr 24, 2026 at 5:58 PM UTC
Identified
We are still awaiting further details from the cloud service provider. We are exploring failover options as well
Apr 24, 2026 at 5:05 PM UTC
Identified
The upstream Cloud provider has confirmed an outage impacting VMs for Cloud Robots VM in the US and Delayed US regions
Impact: Users may be unable to start robots
Next update: We are working with the provider to understand mitigation timelines.
Impact: Users may be unable to start robots
Next update: We are working with the provider to understand mitigation timelines.
Apr 24, 2026 at 4:14 PM UTC
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