Document processing partial outage
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been deployed for the issue impacting document processing for Document Understanding in US, and we are monitoring closely.
Impact: Users may still experience processing documents.
Next update: We are continuing to monitor system behavior.
Impact: Users may still experience processing documents.
Next update: We are continuing to monitor system behavior.
May 14, 2026 at 5:13 PM UTC
Identified
We have identified the cause of the outage impacting document processing for Document Understanding in US and are working on a fix.
Impact: Users may continue to be unable to process documents.
Next update: Our focus is on restoring service as quickly as possible.
Impact: Users may continue to be unable to process documents.
Next update: Our focus is on restoring service as quickly as possible.
May 14, 2026 at 5:04 PM UTC
Investigating
We are investigating reports of an outage impacting document processing for Document Understanding.
Impact: Users may be unable to processing documents.
Next update: Our teams are working to understand the cause and scope and will share updates as available.
Impact: Users may be unable to processing documents.
Next update: Our teams are working to understand the cause and scope and will share updates as available.
May 14, 2026 at 4:51 PM UTC
Investigating
We are investigating reports of an outage impacting document processing for [Document Understanding] in [All Regions].
Impact: Users may be unable to processing documents.
Next update: Our teams are working to understand the cause and scope and will share updates as available.
Impact: Users may be unable to processing documents.
Next update: Our teams are working to understand the cause and scope and will share updates as available.
May 14, 2026 at 4:50 PM UTC
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