New Incident Management + Host Exposure Scanning — Shipped April 12

SMS Delivery Delays from Twilio to Movistar Chile

Minor Impact Monitoring Ongoing April 22, 2026

Incident Lifecycle

Investigating Identified Identified Monitoring Monitoring

Incident Timeline

Monitoring
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 22, 2026 at 7:38 PM UTC
Monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 2026 at 5:33 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 2026 at 5:06 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 2026 at 4:06 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 2026 at 3:59 PM UTC
Was your business affected by this Twilio outage?
Set up instant alerts for Twilio, be the first to know about outages via email, Slack, Teams, or Discord.