Delayed Account Reactivations
Incident Lifecycle
Incident Timeline
Monitoring
We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Mar 26, 2026 at 11:02 AM UTC
Monitoring
We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Mar 26, 2026 at 10:31 AM UTC
Identified
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Mar 26, 2026 at 8:57 AM UTC
Identified
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 26, 2026 at 4:39 AM UTC
Identified
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 2026 at 2:43 AM UTC
Identified
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 2026 at 1:45 AM UTC
Investigating
We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 4 hours or as soon as more information is available.
Mar 26, 2026 at 1:33 AM UTC
Investigating
We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 2 hours or as soon as more information is available.
Mar 25, 2026 at 11:34 PM UTC
Investigating
We are investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 1 hour or as soon as more information is available.
Mar 25, 2026 at 10:41 PM UTC
Investigating
Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.
Mar 25, 2026 at 10:17 PM UTC
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