Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and Multiple Networks in Australia and New Zealand
Incident Lifecycle
Incident Timeline
Monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Australia and New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 2026 at 2:20 AM UTC
Monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Australia and New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 2026 at 12:38 AM UTC
Identified
Twilio customers may be continuing to experience voice call audio quality degradation between network subscribers in Australia and New Zealand and a subset of Twilio Australia and New Zealand phone numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 23, 2026 at 8:54 PM UTC
Identified
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 23, 2026 at 7:54 PM UTC
Identified
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 2026 at 5:59 PM UTC
Identified
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 2026 at 4:16 PM UTC
Identified
Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 23, 2026 at 3:26 PM UTC
Was your business affected by this Twilio outage?
Set up instant alerts for Twilio, be the first to know about outages via email, Slack, Teams, or Discord.