User Authentication Identity API Errors in Canada
Incident Lifecycle
Incident Timeline
Monitoring
We have observed a recovery in User Authentication Identity in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 2026 at 9:19 AM UTC
Investigating
We are continuing our investigation and have discovered that the Lookup API is also affected by this issue.
Mar 25, 2026 at 8:01 AM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 25, 2026 at 5:23 AM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 2026 at 3:16 AM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 2026 at 2:16 AM UTC
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