User Authentication Identity Gateway API High Latency in Multiple Countries
Incident Lifecycle
Incident Timeline
Monitoring
We have observed a recovery in User Authentication Identity Gateway API high latency in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 16, 2026 at 1:55 PM UTC
Monitoring
We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 2026 at 11:45 AM UTC
Identified
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 2026 at 11:04 AM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 2026 at 10:51 AM UTC
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