Product Review widgets with review sharing not working as expected
View the provider incident record →Current answer
Trustpilot experienced a minor incident: Product Review widgets with review sharing not working as expected. ServiceAlert observed recovery on Sep 17, 2026.
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Incident Lifecycle
Affected Components
TrustBoxes
Incident Timeline
Monitoring
We believe no that the issue has been resolved and that Product Review widgets with review sharing should be working as expected.
We will continue to monitor for a couple of hours just in case.
We will continue to monitor for a couple of hours just in case.
Sep 17, 2026 at 8:43 AM UTC
Identified
We have been unable to mitigate the issue to acceptable levels without it resulting in service degradation.
A closer careful look will be required tomorrow to resolve this incident.
Customers using Product Review widgets with review sharing (the affected customers) would see they are still working and showcasing their own product reviews. Only shared reviews will not be visible.
A closer careful look will be required tomorrow to resolve this incident.
Customers using Product Review widgets with review sharing (the affected customers) would see they are still working and showcasing their own product reviews. Only shared reviews will not be visible.
Sep 16, 2026 at 4:26 PM UTC
Identified
An upgrade to one our databases has not gone as smoothly as expected.
We are currently working on getting it back and running properly.
We are currently working on getting it back and running properly.
Sep 16, 2026 at 1:01 PM UTC
Investigating
Customers using Product Review widgets with review sharing may not be showing reviews as expected.
Sep 16, 2026 at 12:46 PM UTC
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