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TigerConnect Platform Issue: TigerConnect Physician Scheduling - Investigating

Critical Impact Monitoring Ongoing May 22, 2026

Incident Lifecycle

Investigating Identified Monitoring

Incident Timeline

Monitoring
TigerConnect engineers have taken steps to address the cause of the issue affecting TigerConnect Physician Scheduling Login - services are beginning to normalize.

• Time Detected: 7:51 AM PT
• Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission.
• Fi...
May 22, 2026 at 2:55 PM UTC
Identified
TigerConnect engineers have taken steps to address the cause of the issue affecting TigerConnect Physician Scheduling Login - services are beginning to normalize.

• Time Detected: 7:51 AM PT
• Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission.
• Fi...
May 22, 2026 at 2:53 PM UTC
Investigating
TigerConnect is currently investigating a detected issue affecting users logging into TigerConnect Physician Scheduling via SAML authentication.

• Time Detected: 7 AM PT
• Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission.
• Status: Investigating �...
May 22, 2026 at 2:24 PM UTC
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