Tenable One, Tenable Vulnerability Management, Cloud Security: Login and Platform Issues on UAE
Incident Lifecycle
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Mar 31, 2026 at 7:20 AM UTC
Identified
We are continuing to address a significant infrastructure outage affecting AWS services in the UAE (uae01) region. Our engineering teams are working closely with the provider; however, a definitive Estimated Time of Recovery (ETR) is not yet available.
<b>Immediate Workarounds</b>: To restore your services as quickly as possible, we recommend the following:
* <b>Provision New Container</b>: Please contact your account team immediately to initiate the setup of a new container in Frankfurt.
* ...
<b>Immediate Workarounds</b>: To restore your services as quickly as possible, we recommend the following:
* <b>Provision New Container</b>: Please contact your account team immediately to initiate the setup of a new container in Frankfurt.
* ...
Mar 20, 2026 at 3:36 PM UTC
Identified
AWS services in the UAE region (uae01) continue to be severely disrupted due to infrastructure failures. As AWS has not provided any new information on their recovery efforts, we anticipate it may be a significant amount of time before AWS restores full service in the UAE region.
Our priority is to help customers get back online quickly by setting up a new, no-cost container in our supported region in Frankfurt, Germany. This would be a fresh instance as back up data is not accessible from ...
Our priority is to help customers get back online quickly by setting up a new, no-cost container in our supported region in Frankfurt, Germany. This would be a fresh instance as back up data is not accessible from ...
Mar 12, 2026 at 8:19 PM UTC
Identified
AWS services in the UAE region (uae01) continue to be severely disrupted due to infrastructure failures. Following the recommendation from AWS to move workloads out of the region, impacted Tenable customers in uae01 have been offered alternative hosting in the EU. UAE-based cloud scanners will experience timeouts; users should update scan configurations to utilize a different region's cloud scanner. AWS has not yet provided an estimated time of recovery. We will update as new information beco...
Mar 9, 2026 at 12:23 PM UTC
Identified
AWS services in the UAE region (uae01) continue to be severely disrupted due to infrastructure failures. Following the recommendation from AWS to move workloads out of the region, impacted Tenable customers in uae01 have been offered alternative hosting in the EU. UAE-based cloud scanners will experience timeouts; users should update scan configurations to utilize a different region's cloud scanner. AWS has not yet provided an estimated time of recovery. We will update as new information beco...
Mar 4, 2026 at 6:57 PM UTC
Identified
Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.
Mar 4, 2026 at 12:55 PM UTC
Identified
Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.
Mar 4, 2026 at 7:29 AM UTC
Identified
Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.
Mar 4, 2026 at 2:38 AM UTC
Identified
Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.
Mar 3, 2026 at 2:44 PM UTC
Identified
Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.
Mar 3, 2026 at 12:40 PM UTC
Identified
Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.
Mar 3, 2026 at 8:13 AM UTC
Identified
Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.
Mar 3, 2026 at 6:03 AM UTC
Identified
Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.
Mar 3, 2026 at 2:05 AM UTC
Identified
We are aware of and actively investigating login and performance issues currently impacting all functionality on site UAE01. Scans utilizing UAE Cloud Scanner group are also affected and will be aborted. Our cloud provider has identified the cause of the problem and is working to implement a fix for the issue. We continue working closely with our cloud service provider and we will provide periodic updates as our engineers continue working on this issue.
Mar 2, 2026 at 11:52 PM UTC
Identified
We are aware of and actively investigating login and performance issues currently impacting all functionality on site UAE01. Scans utilizing UAE Cloud Scanner group are also affected and will be aborted. Our cloud provider has identified the cause of the problem and is working to implement a fix for the issue. We continue working closely with our cloud service provider and we will provide periodic updates as our engineers continue working on this issue.
Mar 2, 2026 at 8:49 PM UTC
Identified
We are aware of and actively investigating login and performance issues currently impacting all functionality on site UAE01. Scans utilizing UAE Cloud Scanner group are also affected and will be aborted. Our cloud provider has identified the cause of the problem and is working to implement a fix for the issue. We are working closely with our cloud service provider and we will provide periodic updates as our engineers continue working on this issue.
Mar 2, 2026 at 1:04 PM UTC
Investigating
We are aware of and actively investigating login and performance issues currently impacting all functionality on site UAE01. The issue is related to an ongoing incident with our cloud service provider. We are working closely with our cloud service provider and we will provide periodic updates as our engineers continue working on this issue.
Mar 2, 2026 at 10:57 AM UTC
Investigating
We are continuing to investigate this issue.
Mar 2, 2026 at 9:57 AM UTC
Investigating
We are aware of and actively investigating latency issues that are impacting Tenable for users on our UAE site. The issue is related to an ongoing incident with our cloud service provider. We will provide periodic updates as our engineers continue working on this issue.
Mar 2, 2026 at 9:54 AM UTC
Investigating
We are continuing to investigate this issue.
Mar 2, 2026 at 8:44 AM UTC
Investigating
We are aware of and actively investigating latency issues that are impacting Tenable.VM for users on our UAE site. We will provide periodic updates as our engineers continue working on this issue.
Mar 2, 2026 at 8:29 AM UTC
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