Current answer
Tenable experienced a major incident: Vulcan Platform: Connector Normalization Failure (EU). ServiceAlert observed recovery on Sep 24, 2026.
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Incident Lifecycle
Affected Components
EU
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 23, 2026 at 10:46 AM UTC
Identified
Following our initial fix, we observed a recurrence of the issue during the monitoring phase. We have re-identified the root cause and our engineering team is actively preparing a new fix to address this. We will provide another update as soon as the secondary fix is ready for deployment.
Sep 17, 2026 at 1:37 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 15, 2026 at 12:41 PM UTC
Investigating
We are currently investigating an issue affecting data normalization for some EU-region customers, which may cause delays in data syncing; we are actively working on a resolution.
Sep 15, 2026 at 7:09 AM UTC
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