Cisco Secure Access - Zero Trust Access Enrollment Issues (Global)

Minor Impact Monitoring Ongoing April 8, 2026

Incident Lifecycle

Investigating Investigating Investigating Investigating Identified Identified Monitoring

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 2026 at 12:38 PM UTC
Identified
We are continuing to work on a fix for this issue.
Apr 8, 2026 at 12:13 PM UTC
Identified
We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.
Apr 8, 2026 at 10:53 AM UTC
Investigating
We are currently investigating an issue that appears to be affecting a limited number of customers. We are looking into the situation to confirm the extent of the impact and will provide further information as soon as possible.
Apr 8, 2026 at 9:36 AM UTC
Investigating
We are continuing to investigate this issue.
Apr 8, 2026 at 6:36 AM UTC
Investigating
We are still actively investigating the issues affecting Zero Trust Access enrollment for some users within the Cisco Secure Access Dashboard. We appreciate your patience and will provide updates as soon as new information becomes available.
Apr 8, 2026 at 5:43 AM UTC
Investigating
We are currently investigating reports of issues affecting Zero Trust Access enrollment for some users. We are aware that this may be impacting the ability to successfully enroll devices and are actively working to identify the cause.

Our engineering team is prioritizing this investigation to restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.
Apr 8, 2026 at 5:00 AM UTC
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