Mobile App Login – Service Disruption
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been deployed for the login issue affecting the Spendesk mobile application (iOS and Android), which was caused by a disruption on the side of our device enrollment provider. Our technical team is actively monitoring the situation alongside our provider to confirm full resolution. We apologize for the disruption experienced and will update you as soon as we have verified that all mobile login functionality is fully restored.
May 20, 2026 at 8:55 AM UTC
Identified
We have identified the root cause of the login issue affecting the Spendesk mobile application (iOS and Android). Our technical team is actively implementing a fix and working to restore full mobile access as quickly as possible. We apologize for the continued inconvenience and will keep you informed of our progress.
May 20, 2026 at 8:52 AM UTC
Investigating
We are currently investigating an issue affecting login on the Spendesk mobile application (iOS and Android). Users may encounter a "Failed to verify enrolment" error when attempting to log in via any authentication method. Please note that web access to Spendesk remains fully operational in the meantime. Our technical team is actively working to identify the root cause, and we sincerely apologize for the disruption this may cause to your operations — we will provide an update as soon as ne...
May 19, 2026 at 3:13 PM UTC
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