Cards blocked by PBR & not unblocking automatically
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 19, 2026 at 3:18 PM UTC
Identified
We are continuing to work on a fix for this issue.
May 5, 2026 at 11:21 AM UTC
Identified
We have identified a potential root cause of the issue affecting cards blocked by our Play-by-the-rules feature (PBR) not being automatically unblocked. Our technical team is currently testing a fix. We apologize for the continued inconvenience and will keep you updated on our progress.
May 5, 2026 at 11:02 AM UTC
Investigating
We are currently investigating an issue where some cards recently blocked by our PBR (Play by the rule feature) system are not automatically unblocking as expected.
Our engineering team is actively working on a fix and is committed to resolving this as soon as possible. We apologize for the inconvenience.
Our engineering team is actively working on a fix and is committed to resolving this as soon as possible. We apologize for the inconvenience.
May 5, 2026 at 7:24 AM UTC
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