Current answer
Slack experienced a minor incident: Chat functionality unavailable on Slack Help page. The last provider record was marked Resolved; its current state cannot be verified.
The notice publication date does not establish the outage start.
Looking for an update now? Check the current status, or follow Slack for future changes.
Incident Timeline
Update
We've resolved the issue and users can now use the Chat feature on the Slack Help Center. We performed a configuration change, which brought the feature back online and have validated that it's functioning as expected.
We apologize for how this incident may have affected you and your business.
We apologize for how this incident may have affected you and your business.
Jun 26, 2026 at 10:09 AM UTC
Update
Additional Slack engineers have been engaged and are investigating this issue.
As a workaround, if users require support, they can use the ‘Send us a Message’ functionality on the Slack Help Center page here: https://slack.com/intl/en-gb/help/requests/new . A member of the Slack team will then be in touch.
We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.
As a workaround, if users require support, they can use the ‘Send us a Message’ functionality on the Slack Help Center page here: https://slack.com/intl/en-gb/help/requests/new . A member of the Slack team will then be in touch.
We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.
Jun 26, 2026 at 9:41 AM UTC
Update
We're aware of an issue affecting users ability to reach our Slack Support team via the Chat functionality on the Slack Help page. Users will be unable to click on the ‘Chat’ option and will see a ‘Chat is temporarily unavailable. Please send us a message or check back later’ error message.
We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.
We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.
Jun 26, 2026 at 9:12 AM UTC
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