Current answer
Skio experienced a minor incident: Errors loading customer data in the dashboard. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
Skio Merchant Portal
Incident Timeline
Monitoring
We've identified a likely cause of the intermittent errors loading customer data and deployed a fix. Merchants should no longer see the "Unable to load customers" message. We're monitoring to confirm the issue is fully resolved.
Sep 21, 2026 at 4:51 PM UTC
Investigating
We're investigating reports of some merchants are seeing "Unable to load customers" when opening the Customers page in their dashboard. Subscriptions, billing, and customer-facing pages are not affected.
Sep 21, 2026 at 3:05 PM UTC
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