Chatlayer Service Disruption

Critical Impact Monitoring Ongoing March 15, 2026

Incident Lifecycle

Investigating Investigating Monitoring

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.

Restoration Time: 2026-03-15 13:00 UTC
Mar 15, 2026 at 1:09 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 15, 2026 at 12:33 PM UTC
Investigating
We are currently experiencing a service disruption where old messages are regenerated without end user interaction.
We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share.

Incident Start Time: 2026-03-15 8:00 UTC
Impact: Old conversations appearing as new in the History panel
Mar 15, 2026 at 12:25 PM UTC
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