Webcam Not Appearing During Full Screen Recordings.
View the provider incident record →Current answer
Screencastify experienced a minor incident: Webcam Not Appearing During Full Screen Recordings.. ServiceAlert observed recovery on Sep 18, 2026.
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Incident Lifecycle
Affected Components
New recordings
Incident Timeline
Monitoring
The fix for the webcam not appearing during full screen recordings has been released for Chrome users.
Chrome users should ensure they are using the latest version of the Screencastify extension to receive the fix. No additional action is required.
The fix for Microsoft Edge users is still pending approval and publication. We’ll continue monitoring and will provide another update once the Edge extension has been released.
Chrome users should ensure they are using the latest version of the Screencastify extension to receive the fix. No additional action is required.
The fix for Microsoft Edge users is still pending approval and publication. We’ll continue monitoring and will provide another update once the Edge extension has been released.
Sep 16, 2026 at 3:30 PM UTC
Identified
Our team has identified a fix for the issue causing the webcam not to appear during full screen recordings.
We’ll provide another update once the fix has been released.
We’ll provide another update once the fix has been released.
Sep 15, 2026 at 5:42 PM UTC
Investigating
We are investigating an issue where the webcam may not appear as expected when starting a Full Screen recording. Our team is actively working to identify and resolve the issue.
Workaround: If your webcam does not appear, open the drawing tools, turn the camera off, and then turn it back on. The webcam should then display as expected.
We’ll provide additional updates here as they become available.
Workaround: If your webcam does not appear, open the drawing tools, turn the camera off, and then turn it back on. The webcam should then display as expected.
We’ll provide additional updates here as they become available.
Sep 14, 2026 at 5:27 PM UTC
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