Sage Intacct - Partial Outage
Incident Lifecycle
Incident Timeline
Monitoring
The service is restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 25, 2026 at 9:55 AM UTC
Identified
Between 9 May at 05:30 UTC and 12 May at 21:00 UTC, customers using the Project Contracts feature may have experienced data inconsistencies when payments were applied to Accounts Receivable (AR) invoices.
During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and r...
During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and r...
May 21, 2026 at 5:48 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 21, 2026 at 5:35 PM UTC
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