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Sage

Sage Ai Document Extraction - Major Outage

Major Impact Monitoring Ongoing May 18, 2026

Incident Lifecycle

Investigating Identified Identified Identified Monitoring

Incident Timeline

Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 18, 2026 at 6:59 PM UTC
Identified
We appreciate your patience and we will let you know as soon as this issue is resolved.
May 18, 2026 at 6:17 PM UTC
Identified
We are continuing to investigate the cause of the issue and are working on a fix.

The products/services affected are:
AutoEntry
Sage Intacct
May 18, 2026 at 4:20 PM UTC
Identified
We have identified an issue preventing customers globally from using the Document Extraction service.

The products/services affected is:
- AutoEntry
- Sage Intacct
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Accounting (NA)
- Sage Business Cloud Accounting ZA

We are currently investigating.
May 18, 2026 at 12:46 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 18, 2026 at 10:13 AM UTC
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